[Hiring] Property Management & Business Operations Virtual Assistant @20four7VA

Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing entrepreneur managing real estate/property management operations and a Turo/car rental business is seeking two versatile Business Support Virtual Assistants to help operate and scale the businesses.

The immediate plan is to start two part-time VAs with overlapping coverage, allowing both to learn the company's processes and provide backup for one another. Based on performance and business growth, both positions are expected to progress toward full-time over the first 10-12 months.

The client is specifically looking for long-term team members who want to grow with the business over multiple years, learn increasingly complex workflows, and potentially advance into more leadership responsibilities as additional VAs are added.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

• Property & Operations Support
  • Communicate with tenants, contractors, municipalities, and other business contacts
  • Handle routine communication through phone, text, and email
  • Track outstanding operational tasks and follow-ups
  • Assist with coordinating contractor workloads
  • Do follow-ups with contractors and clients via phone call, messaging, video/photos
  • Keep track of time contractors are working through text, chat, voice calls, and photo/video
  • Responsible for proof of work verification
  • Maintain organized property and operational records
  • Follow detailed client-provided procedures and workflows
• Car Rental Support
  • Manage routine Turo customer communication
  • Communicate with Turo support when necessary
  • Assist with rental scheduling and customer-related workflows
  • Support the client's developing private car rental operation
  • Maintain accurate rental and customer information
  • Pitch the transition to a private platform to clients
• Administrative & Technology Support
  • Work across the client's existing and newly implemented business applications
  • Use remote desktop systems when required
  • Maintain organized records, trackers, and communications
  • Use AI tools such as Claude or similar platforms to improve recurring workflows where appropriate
  • Identify repetitive tasks that may be streamlined or automated
  • Learn new systems and processes as the business expands

Qualifications

• Previous business support, operations, executive assistant, or customer service experience required
• Property management or real estate experience is a strong plus but not required
• Turo, car rental, or transportation experience is a plus
• Strong phone, SMS, WhatsApp, and email communication skills
• Experience coordinating contractors or service providers preferred
• CRM and business software experience required
• AI/LLM experience strongly preferred
• Strong ability to learn complex client-specific processes
• Ability to navigate and/or the willingness to learn Facebook, Instagram, TikTok business to achieve clients' goals

Ideal Candidate Profile

• Excellent spoken English with a native or near-native accent
• Comfortable communicating with U.S.-based tenants, customers, contractors, and government offices
• Highly organized and dependable
• Strong executive assistant / operations mindset
• Self-motivated and eager to learn new technology
• Comfortable using AI tools or highly motivated to learn
• Interested in a long-term growth position rather than short-term VA work
• Capable of taking on increasing responsibility over time

Application Software Knowledgeable / Required

• Microsoft Office / Google Workspace
• Google Voice / VoIP Systems
• TeamViewer / Remote Desktop Tools
• AI Tools such as Claude / ChatGPT
• Property Management / Business Operations Platforms – Client Training Provided
• Turo – Preferred / Training Provided

Work Schedule

• Contracted Hours per Week: 20 hours/week per VA
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time:
  • Shift 1: 10:00 AM - 2:30 PM EST (with a 30-minute break)
  • Shift 2: 2:00 PM - 6:30 PM EST
• Training will be combined 4-8 AM EST during the first 3-4 weeks of onboarding

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

What We Offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!