[Hiring] Program & Services Intake Coordinator @ELS FOR AUTISM FOUNDATION

Role Description

The Program & Services Intake Coordinator serves as the central point of coordination for program and service inquiries, referrals, and intake activities. This part-time, remote position manages a centralized intake process that helps autistic individuals, families, caregivers, guardians, referral sources, and community partners access clear, accessible, and timely information about available programs and services. The Intake Coordinator gathers and documents intake information, supports the enrollment processes, maintains intake records and tracking systems, and supports cross-departmental communication.

• Serve as the main point of contact for people seeking information or support from Els for Autism programs and services.
• Gather required information and guide each intake request from first contact through a clear handoff to the appropriate program team.
• Document intake activities accurately, track next steps, and follow up in a timely manner.
• Coordinate with program teams so information is shared clearly and people understand what to expect next.
• Use respectful, person-centered communication that is clear, flexible, and responsive to different communication and support needs.
• Protect confidential information and follow organizational privacy requirements.
• Complete other related duties that support organizational operations and the mission of Els for Autism.

Qualifications

• At least two years of relevant experience in a nonprofit, healthcare, education, human services, disability services, or community-based organization involving intake coordination, enrollment operations, program administration, case management, or a related function, with knowledge of autism services, community resources, and intake, referral, or enrollment processes.
• Fluency in English and Spanish, including the ability to communicate professionally in both spoken and written formats.
• Strong organizational and time-management skills, with the ability to manage multiple inquiries, priorities, deadlines, and follow-up activities simultaneously.
• Excellent written and verbal communication skills and the ability to communicate effectively and accessibly with individuals who have diverse communication styles, support needs, and accessibility preferences.
• Commitment to providing respectful, responsive, person-centered support to autistic individuals, families, caregivers, guardians, providers, and community partners.
• Strong attention to detail and the ability to maintain accurate records and handle sensitive and confidential information with professionalism and discretion.
• Proficiency with Microsoft Office and experience using EMRs, CRM systems, databases, project management platforms, or similar record-management systems.
• Ability to learn and adapt to new technology platforms, systems, and organizational processes.
• Demonstrated ability to collaborate effectively across departments and with diverse stakeholders while exercising sound judgment when gathering information, routing inquiries, and determining appropriate next steps.

Requirements

• Level 2 Background Clearance.
• Complete Els for Autism Foundation required staff training.
• Must be available to work within Els for Autism operational hours and organizational needs, including occasional mornings, evenings, weekends, holidays, camps, community events, and other organizational activities.
• Must adhere to ethical standards and maintain confidentiality requirements, including HIPAA compliance.

Benefits

• Rate of Pay: $24.00 - $27.00 per hour.