[Hiring] Client Intake Coordinator @Job Duck

Role Description

At Job Duck, we are looking for a motivated and client-focused Intake Specialist to serve as the first point of contact for prospective clients. In this role, you will:

• Engage with new inquiries and respond promptly to leads.
• Help guide potential clients through the initial stages of their journey.
• Build trust, listen attentively, and communicate with empathy to create a positive client experience.
• Maintain an efficient intake process while helping prospective clients feel heard, understood, and supported.

This opportunity is ideal for someone who thrives in a fast-paced environment, enjoys meaningful conversations, and can confidently balance sales awareness with sound judgment and strong organizational skills.

Compensation Range: 1,142 USD to 1,220 USD Monthly

Responsibilities include, but are not limited to:

• Triage inquiries to identify qualified, viable prospective clients and distinguish inquiries requiring other assistance.
• Respond to incoming calls and contact new leads from website forms and social media inquiries; the firm aims to contact new leads within five minutes of submission.
• Keep lead records and relevant details updated accurately in the CRM.
• Schedule qualified prospects for free consultations using the cloud-based calendar, or transfer calls directly.
• Work and follow up on the existing prospective-client pipeline, including people who have already had consultations.

Qualifications

• Previous intake experience.
• Problem-solving ability.
• Sales savvy/Sales-oriented (experience).
• Comfortable handling phone conversations; excellent communication and empathy.
• Ability to build rapport and help distressed or vulnerable callers feel heard and understood.
• Exceptional attention to detail, with a highly meticulous approach to work.
• Strong organizational and time-management skills.
• Comfortable and professional when communicating by phone.
• Honest.

Requirements

• Schedule: 7:00 AM to 4:00 PM (Mon-Fri) PST.
• Languages: English.

Company Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!