[Hiring] Member Intake Coordinator @Leap

Role Description

This is a role for someone who thrives in motion. The Member Intake Coordinator is a high-volume, outbound-first position where you’ll be making 80–100+ member touchpoints daily across phone, SMS, and email, working to connect with members, build trust quickly, and guide them through the intake process with efficiency and warmth.

• You won’t be reading from a script; you’ll think strategically about how to reach people who haven’t responded.
• Adapt your approach across channels and timing, helping members understand why transitioning their infusion care to Leap is genuinely in their best interest.
• Persuade undecided members, patiently and honestly, with a clear articulation of Leap’s value.
• Own the member relationship from first outreach through a successful handoff to the Care team.
• Serve as the primary point of contact throughout intake.
• Have a real voice in how this function evolves as Leap continues to grow.
• This role is not for someone who prefers a steady, predictable pace; it’s for someone who gets energy from a full queue and loves closing cases.
• Partner closely with Care Guides, Member Growth, and Care Operations.
• This position reports to the Head of Member Operations and Strategy and operates 10am–6pm PT.

Qualifications

• 2+ years of experience in a high-volume outbound or client-facing role — patient outreach, member engagement, customer support, call center, BDR, or B2C client services.
• Demonstrated ability to sustain 80–100+ daily outreach activities while managing multiple open cases.
• Persuasive, empathetic communicator — you build trust fast, handle objections with patience, and know how to guide someone to a decision.
• Strategic approach to outreach — you think about when, how, and why each touchpoint happens.
• Tech-savvy and tool-fluent: comfortable across CRM, dialers, or outreach platforms and proactive about learning new systems.
• Strong written communication across SMS and email.
• Adaptable and energized by change — startup environments shift fast and that doesn’t slow you down.
• Exceptional attention to detail and organizational ability across a high volume of cases.
• Available to work 10am–6pm Pacific Time.

Requirements

• 1+ year of healthcare or medical experience (any setting — clinical background not required).
• Experience in specialty pharmacy, infusion services, or other high-acuity care settings.
• Familiarity with insurance benefits verification or specialty medication workflows.
• Spanish fluency (spoken and written).
• Experience working in a healthcare startup or fast-paced virtual care operation.
• Familiarity with Salesforce, HubSpot, or similar CRM and dialer systems.

Benefits

• Building an outlier company with real impact.
• Focus, energy, and commitment are valued.

Company Description

Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.

• Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers.
• Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for.
• We’re proud to partner with numerous Fortune 500 companies and leading TPAs.
• Each patient we serve creates immediate ROI: lower costs, improved access, and better care.
• Join us as we redefine what’s possible in specialty care.