[Hiring] Program Manager, Security Operations @Concentric

Role Description

The Program Manager, Security Operations is part of the Embedded Program Team and coordinates with Security Operations to establish and transition ad hoc work into embedded roles, ensuring seamless integration, clear communication, and alignment of operational needs with client expectations. This position will manage several small groups of vendors, ad hoc services, employees, and embedded services who are working directly with Concentric clients. The Program Manager, Security Operations serves as the primary liaison between Concentric, vendors, employees, and clients, ensuring smooth communication and seamless operations while addressing needs and challenges. This position provides ongoing guidance and mentoring, performance feedback, and administrative support to enhance vendor and employee engagement and client satisfaction.

Additionally, the Program Manager, Security Operations will:

• Recruit, onboard, and hire vendors and embedded employees.
• Approve timecards, invoices, and expense reports.
• Provide supervisory oversight while collaborating with various teams to ensure compliance with company policies and efficient resource allocation.

Responsibilities

• Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs.
• Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being.
• Advocate for employee needs and escalate issues as necessary to HR or management.
• Provide guidance and mentorship to embedded employees in the intelligence and/or security fields.
• Serve as the primary manager throughout the entire embedded employee lifecycle.
• Serve as the primary relationship manager between Concentric and client managers.
• Collaborate with HR and other departments to ensure compliance with relevant policies.
• Facilitate communication between employees, clients, and internal teams.
• Design, develop, and draft proposals, including budgets as needed.
• Find, vet, and train security resources that can deliver security services.
• Provide in-person management and direct Executive Protection support.
• Provide direct billable consultative and/or security services as requested to clients globally.
• Act as the business representative in the CA, NV, and AZ area for client requests.
• Oversee Security Operations staff coordination and GSOC operations.
• Provide day-to-day administrative support.
• Lead key internal team and organizational initiatives.
• Develop and implement internal policies, procedures, processes, and escalation protocols.
• Maintain excellent rapport and open lines of communication regarding client needs.
• Ensure client deliverables are met across the full suite of security services.
• Proactively communicate with clients regarding identified risks.
• Identify gaps in processes and resources, and develop methodologies to address these gaps.
• Oversee quality control and training for Concentric employees and embedded staff.
• Maintain a local Security License to provide armed and unarmed security work.

Qualifications

• Must be able to legally work in the country where this position is located without visa sponsorship.
• 5+ years of supervisory experience.
• Excellent professional judgment and decision-making skills.
• Excellent organizational and problem-solving abilities with great attention to detail.
• Ability to handle sensitive employee and client matters with discretion and professionalism.
• Proficiency with Google Suite and Monday.com.
• Bachelor's degree or equivalent industry experience.
• At least 10 years of experience in the protective security industry, law enforcement, or similar government service.
• Experience developing and delivering protective protocols and measures at the organizational level.
• Experience working with contract staff and employees to provide comprehensive protective services.
• Exceptional communication and interpersonal skills.
• Proven ability to transfer knowledge and inspire a growth mindset.
• Candidate must be eligible to obtain a California BSIS Armed Guard Card and CA CCW.
• This position requires the ability to travel up to 30% of the time.

Preferred Qualifications

• Bachelor’s degree in a related field.
• Experience managing employees placed within client organizations.
• Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment.
• Adept at learning new software and web-based tools.
• Familiarity with human resource practices.
• Experience working with high-net-worth family or corporate protective details.
• Experience in corporate security, military or law enforcement.
• Experience working in overseas environments.

Benefits

• The HSA medical plan covers 100% of the premium for employee-only coverage.
• The PPO medical plan requires an employee contribution for employee-only coverage.
• Concentric offers an HSA employer contribution.
• Medical FSA.
• Employer-paid insurance: life, STD, LTD, and AD&D.
• 401k including employer match & immediate vesting.
• 11 paid holidays.
• Paid leave (vacation, sick, parental).
• Annual Health & Wellness Benefit.
• Pet Insurance.
• National discount employee program.
• Employee Assistance Program for personal needs.
• Credentity Protection - Eclipse Digital Protection by Concentric.
• Free access to our Risk Intelligence Dashboard and GEAR App.
• Dedicated Security and Intelligence Training Programs for Professional Development.
• Coaching and Mentoring Opportunities.

Compensation

• Los Angeles, California Pay Range: $165,000 — $175,000 USD.
• San Francisco, California Pay Range: $165,000 — $175,000 USD.
• San Diego, California Pay Range: $165,000 — $175,000 USD.
• Phoenix, Arizona Pay Range: $165,000 — $175,000 USD.