[Hiring] Program Coordinator @ICTC

Role Description

The Information and Communications Technology Council (ICTC) is seeking a Program Coordinator to support the delivery of a sector-based workforce development program designed to strengthen Ontario's manufacturing and automotive workforce in the face of tariff pressures, supply chain volatility, and rapid technological change.

Working as part of the Capacity Building and Innovation team, the Program Coordinator will play a key role in the day-to-day implementation and administration of the program. The successful candidate will support:

• Participant recruitment and enrollment
• Coordinate training cohorts and employer engagement activities
• Liaise with delivery partners and stakeholders
• Track program performance and outcomes
• Ensure successful delivery of employer-based initiatives such as hybrid training, AI Adoption Squads, AI Roadmaps, and pilot projects

This role requires a highly organized, proactive individual who enjoys working with employers, participants, and partners to ensure a positive program experience. The Program Coordinator will support:

• Outreach efforts
• Maintain project documentation
• Monitor program activities against timelines and deliverables
• Contribute to reporting requirements for funders and internal stakeholders

Strong communication, relationship-building, and coordination skills are essential, along with the ability to manage multiple priorities in a fast-paced, collaborative environment.

The ideal candidate is detail-oriented, customer-focused, and passionate about workforce development, skills training, and helping Ontario's small and medium-sized employers adopt new technologies and build future-ready workforces.

Qualifications

• 2.5+ years’ experience working in a similar position and providing coordination for a program or project, with demonstrated success in setting and achieving program targets
• Hands-on experience in projects and programs with a diversity lens
• Excellent written and oral communication skills
• Exceptional organization skills with the ability to multi-task and adapt to changing priorities
• 2+ years supporting the customer experience in a customer success, support, or account management role
• Proven track record of working in a customer-facing role
• Proven skills in sourcing using a variety of methods
• Ability to engage and influence people
• Demonstrated success conducting presentations and/or facilitating workshops
• Bilingual proficiency in English and French written and spoken is an asset

Requirements

• Post-secondary degree or diploma in Business Administration, Project Management, Communications, Adult Education, Community Development, Public Administration, or a related field
• Project Management certification (CAPM, PMP, or equivalent) is an asset

Benefits

• Be part of a dynamic, mission-driven, entrepreneurial organization committed to advancing Canada's competitive advantage in the digital economy
• Lead high-impact programs that drive economic growth and shape the future of Canadian businesses
• Work in an agile, collaborative, innovative, and forward-thinking environment

Company Description

ICTC is a neutral, not-for-profit national centre of expertise with the mission of strengthening Canada's digital advantage in the global economy. For over 30 years we have delivered forward-looking research, practical policy advice, and capacity-building solutions for individuals and businesses.

• OUR MISSION IS TO: Strengthen Canada's digital advantage in a global economy
• OUR VISION IS TO: Foster globally competitive Canadian industries and a prosperous society empowered by innovative digital solutions

ICTC respectfully acknowledges that ICTC headquarters is on the ancestral and unceded territory of the Algonquin Anishinaabeg People.