[Hiring] Enterprise Customer Project Manager @Whippy

Role Description

I'm hiring an Enterprise Customer Project Manager to run our customers' projects end to end, from kickoff to launch to the next project that grows the account. This is a customer-facing role on our customer success team. You'll own a book of customers, not an internal roadmap.

This role is for someone with 5+ years of experience. You'll own a focused book of our largest and most complex accounts, where a single customer can be worth six figures in ARR and involve executives, recruiters, and operations teams across many branches.

Your job is to drive growth by:

• Making their first outcome happen during onboarding and implementation.
• Uncovering the next problem and helping them get even more value.

In this role, you'll mainly work with customers in the staffing industry, learning how staffing firms recruit and place talent, and how to build on top of their data.

You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way.

This is a high-performance environment where fresh ideas, feedback, and experimentation are encouraged.

Qualifications

• 5+ years managing complex, multi-stakeholder projects with real deadlines.
• Experience in software, construction, engineering, operations, or similar fields.
• Comfortable getting technical and enjoys mastering the product.
• Strong communication skills.
• Fast and proactive in processing information.
• Curious, coachable, and low-ego.
• Strategic and commercial mindset.
• Self-directed and organized.
• Calm under pressure.

Requirements

• Experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a plus.
• Based in Latin America or the US, with fluent written and spoken English.
• Able to work Eastern hours (starting at 8am ET).

Benefits

• Competitive compensation based on experience.
• Monthly performance bonuses.
• Support, coaching, tools, and data to excel in your role.

Company Description

Whippy is a communication, automation, and AI agent platform. We help businesses reach customers across calls, texts, and email, at scale through personalized blasts and automated drips.

• Industry agnostic, with significant wins in staffing, healthcare, and other in-person businesses undergoing digital transformations.
• Bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide.
• Founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy.