[Hiring] Program Coordinator @Cencora

Role Description

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

• Coordinates standard and selected non-routine patient and customer support requests to enable timely resolution, service continuity, and consistent experience outcomes.
• Supports case intake, documentation, and follow-through activities to maintain accurate records and effective service progression.
• Monitors service workflows, queue activities, and transaction quality to identify delays, reduce errors, and improve operational consistency.
• Collaborates with internal stakeholders, external partners, and service providers to resolve inquiries, remove barriers, and support access to services.
• Maintains data integrity across service systems and reporting tools to support informed decision-making and reliable operational execution.
• Escalates complex issues, service risks, and unresolved exceptions to support timely intervention and continuity of care or service.
• Drives workflow improvements and digital process adoption to strengthen future-ready support operations and service efficiency.

Qualifications

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in customer operations, customer service, patient support services, case coordination, service operations, order management, or a related field required.
• Certification in customer service, patient access, scheduling systems, customer relationship management systems, or healthcare administration preferred.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Medical, dental, and vision care.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, and family building support.
• Behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs and professional development resources.
• Opportunities to participate in mentorship programs, employee resource groups, and volunteer activities.

Company Description

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.