[Hiring] Program and Administrative Coordinator @Canadian Medical Protective Association

Role Description

The Program and Administrative Coordinator is responsible for coordination and supporting Physician Support & Wellness (PSW) programs and departmental activities, including programming planning, administration, and operational support. The role also provides executive-level administrative support to the Director, PSW.

The incumbent plays an integral role in promoting and maintaining open lines of communication with other departments to ensure efficient and effective operations within PSW. The incumbent must have the ability to interact with all levels of staff, leadership, and CMPA members with tact, diplomacy, and professionalism. The role requires working in a highly confidential environment, handling sensitive information with discretion.

Responsibilities include:

• Coordination and administration of the Wellness Support Program (WSP), including file management, scheduling member calls, workflow coordination, and communication with members.
• Accountability for the integrity of all WSP files and the collection and distribution of data.
• Collaboration with and support to the Member Support Program (MSP) Coordinator and MSP Administrator as needed.

Qualifications

• Diploma or Certificate Program (2-3 years).
• A minimum of 4-6 years of relevant administration and/or program coordination work experience in a professional environment.
• Experience with software and computer applications including SUGAR-CRM, EFM, MLScribe, Outlook, MS Office, Excel, PowerPoint, Documentum, and Qualtrics.
• Experience collecting, managing, analyzing, and reporting on data.
• Experience working across programs and departments.
• Experience in a high volume, deadline-driven environment.
• Medico-legal terminology knowledge or course is an asset.
• Experience coordinating surveys, program evaluations, or quality improvement initiatives is an asset.
• Understanding of Medico-Legal Services file management processes is an asset.

Requirements

• Bilingualism (French/English) is strongly preferred.
• Excellent verbal and written communication skills, with the ability to build strong interpersonal relationships.
• Advanced time management and organizational abilities, demonstrating accuracy and attention to detail.
• Proven capacity to take initiative, work independently, and exercise sound judgment in decision-making.
• Skilled in liaising with staff at all levels across the organization in a professional and respectful manner.
• Ability to manage multiple priorities, meet tight deadlines, and respond effectively to direction from various sources.
• Strong decision-making skills, with the flexibility to work both autonomously and collaboratively within a team environment.
• Proficient in organizing meetings, preparing agendas, and recording accurate minutes.
• Experience with budgets, processing invoices, and handling expense claims with precision.
• Competence in drafting clear, concise correspondence.
• Ability to coordinate and support the work of others.
• Demonstrated ability to handle sensitive issues and maintain strict confidentiality.

Benefits

• Regular full-time opportunity.
• Salary range: $71,200 to $82,800 – this role is classified as a level 7.
• Fully Remote Job; work from home in Ontario or Québec or from CMPA’s office in Ottawa, ON.
• Skill assessment may be required for selected candidates.
• Application deadline: November 23, 2026, at 4:00pm EST.