[Hiring] Professional Services Technical Architect @GitLab

Role Description

As a Professional Services Technical Architect at GitLab, you'll lead the technical direction of customer engagements from early scoping and discovery through delivery. You'll design high-level architectures and implementation plans for GitLab infrastructure and functionality, ensuring deliverables align with customer requirements and the Statement of Work (SOW).

• Coordinate and guide implementation work across GitLab Professional Services and partner consultants.
• Support customers deploying GitLab in cloud and on-premises environments using tools like Terraform, Ansible, and the GitLab Environment Toolkit.
• Perform migrations to GitLab using Congregate.
• Provide DevOps and DevSecOps consulting and best practices.
• Contribute reusable collateral such as documentation, delivery kits, and training materials.
• Share product release updates to help the team deliver consistent outcomes.

Qualifications

• Strong written and verbal communication skills.
• UK remote based role.
• Up to 50% travel at times.
• Demonstrated experience delivering two or more of the following consulting services: source code management migration, cloud architecture, DevOps engineering, or continuous integration and continuous delivery (CI/CD) consulting services.
• Enterprise software development experience.
• Progressive DevOps platform experience.
• Hands-on experience deploying and managing infrastructure in cloud providers and on-premises environments.
• Ability to write clean, maintainable automation/integration code.
• Experience performing migrations to GitLab.
• Working knowledge of data consistency and integrity concepts.
• Strong problem-solving, decision-making, organizational, and time management skills.
• Comfort working in a remote, asynchronous environment.
• Bachelor's Degree in Information Technology, Computer Science, or other advanced technical degree, or equivalent experience.

Requirements

• Designing and delivering GitLab reference architecture implementations for both self-managed and cloud environments.
• Leading source code management and CI/CD migrations to GitLab.
• Building repeatable delivery kits, documentation, and enablement materials.
• Lead the full technical delivery lifecycle for GitLab Professional Services engagements.
• Produce high-level and detailed technical designs for GitLab infrastructure and functionality.
• Evaluate and communicate scalability and security considerations in proposed GitLab reference architectures.
• Deploy and configure GitLab in customer environments.
• Plan and execute source system migrations to GitLab.
• Provide DevOps and DevSecOps consulting and best-practice guidance.
• Coordinate and oversee implementation work across GitLab team members, partners, and customer points of contact.
• Mentor Professional Services and partner consultants.
• Maintain and improve delivery automation assets.
• Support scoping and Statement of Work (SOW) creation.
• Review and provide input to Professional Services training materials and presentations.
• Develop case studies, presentations, design documentation, and best-practice methodologies.
• Work closely with customer project teams to ensure accurate task-level articulation of work required.

Benefits

• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.