[Hiring] Professional Services Consultant @Lever

Role Description

As Lever continues to grow our enterprise customer base, Lever Professional Services is looking for a high performing consultant to service the unique needs of these customers. Our implementation projects are often complex and global; involve a large customer team and executive stakeholders; and require process mastery and functional expertise.

Reporting to the Director of Professional Services, this is an incredible opportunity to work with Lever’s largest and most strategic customers, interact with global talent leaders and help redefine talent best practices at respected and well known brands. Internally, this is also an opportunity to contribute to the maturity of the Lever Professional Services team and development of Lever’s core product through customer feedback.

You will be part of the Customer Experience Solutions (CXS) department at Lever which consists of Customer Success, Service & Support, Growth Implementation and Professional Services. We act as advocates for our customers by understanding their business challenges and collaborating with empathy to derive the most value out of our product while delivering a high quality customer experience. The Professional Services team provides an instrumental layer of success for enterprise customers through custom solutions, technical expertise, enterprise solution delivery and talent advisory.

Qualifications

• 5+ years experience leading SaaS / software implementation project delivery for large complex enterprise customers
• Thorough understanding of SDLC and project management
• Growth mindset with a bias towards action
• Empathetic to customer and end-user needs, with the ability to translate those needs into solutions that deliver value
• Exceptional written, verbal and presentation skills with attention to detail
• Prior experience in Talent/HR/People related function strongly preferred

Requirements

• Attend Ramp Camp, Lever’s week-long version of onboarding.
• Round out your onboarding during your second week focused on Lever’s go to market teams.
• Shadow or review five (5) Implementation calls and training sessions across ENT customers.
• Shadow or review three (3) each Customer Success Manager, Talent Analytics Consultant and Solutions Architect calls.
• Shadow an existing PS customer implementation to begin familiarizing yourself with existing PS delivery assets.
• Meet with SA lead to understand current competencies and solutions, backlog, and solution delivery process.
• Begin the journey towards Lever Product Certification through eight (8) immersive hands-on sessions.
• Meet with relevant teams both within the Customer Success organization and more broadly across the company.
• Factor these learnings and observations into your 30-60-90-day plan.

Benefits

• Complete Product Certification for Lever’s Talent Acquisition Suite.
• Take on your first customer in a Project Manager capacity.
• Dive into understanding customer needs from a project management perspective during implementation.
• Become an expert in PS processes, tools, frameworks and templates.

Company Description

Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and thousands more leading companies, Lever means you hire the best by hiring together.

Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.