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Production Strategist, Enterprise
@Lilt
[Hiring] Production Strategist, Enterprise @Lilt
Mar 28, 2025 - Lilt is hiring a remote Production Strategist, Enterprise. 💸 Salary: at market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays. 📍Location: USA.
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Role Description
Come join our Production team! As a Strategist, you will provide expertise and consultation and best practice approaches to LILT partners and customers, driving successful onboarding for complex localization programs. You will work with a range of customer stakeholders and internal functions, including solutions architects, engineers, product, linguist, and project management teams to implement and maintain the optimal program management framework for our customers.
As a senior member of the team, you will be responsible for:
- Stakeholder and risk management
- Developing/designing new processes or initiating process and/or product and tooling improvements to meet SLAs
- Tracking and managing large-scale account performance to KPIs and SLAs
- Identifying areas and action plans for improvement
Key Responsibilities
- Consult and work closely with Enterprise customers to understand their business needs and align LILT’s SLAs and KPIs to measure, achieve and exceed these.
- Lead implementation of processes and systems to meet customer requirements - including localization workflow, project management, invoicing, and service delivery.
- Application of procedures to localization workflows.
- Lead program risk management to identify, communicate, and escalate risks, potential issues, plan to and mitigate them.
- Draw on experience from previous risk scenarios to advise on optimal preventative action based on lessons learnt.
- Lead the onboarding of new customers.
- Scope new services, including pricing proposals and SLAs.
- Provide local support in the required time zone for direct customer engagement on strategic topics and initiatives.
- Lead complex remediations from beginning to end; participate in LILT’s continuous improvement program.
-
Maintain and exceed performance against KPIs, including but not limited to:
- Account Health
- Onboarding (Time to first dollar)
- Customer SLAs
- Issue resolution time
- Draw on strong analytical capabilities to monitor and control production team performance against KPIs.
- Direct tasks for production resources to meet and exceed KPIs and customer SLAs.
- Regularly report internally and externally on production metrics, performance against objectives (including KPIs and customer SLAs), explaining trends, addressing shortfalls proactively with cross-functional action plans.
- Communicate seamlessly with client contacts, local colleagues, freelancers, and internal project team members.
- Manage production escalations, drive RCA and CAPA to completion.
- Conduct post-mortems on key account initiatives, sharing results and planning follow-up actions with key stakeholders to ensure continuous improvements and learnings.
Qualifications
- 8+ years’ related experience managing Enterprise-level localization programs for large Technology companies
- Customer onboarding experience
- Able to develop and lead large-scale localization programs both autonomously and through mobilizing a team of resources
- Experience in Risk Management, RCA, and CAPA procedures as they apply to Enterprise programs
- Excellent client-facing and internal communication skills
- Solid organizational skills including meticulous attention to detail and multitasking skills
- Analytical and organized problem-solving abilities
- Able to meet deadlines and work under pressure
Benefits
- Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays
- Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
- Paid parental leave is provided after 6 months.
- Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
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️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
at market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
