[Hiring] Director of Operations @Papa John's USA, Inc.
Apr 01, 2025 - Papa John's USA, Inc. is hiring a remote Director of Operations. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
The Director of Operations leads a team of General Managers for corporate restaurant operations within an area consisting of 6 to 12 restaurants, ensuring:
- People development
- Product quality
- Customer satisfaction
- Image management
- Restaurant profitability
- Assimilation into Papa John’s culture
Other responsibilities include:
- Execution of all company policies, procedures, programs, and systems
- Ensuring compliance with all federal, state, and local laws and ethical business practices
Duties and Responsibilities:
- Demonstrate exemplary managerial and operations skills, including making a quality product and ensuring safe speed of service
- Adhere to and ensure compliance with Papa John’s policies, practices, and procedures
- Effectively utilize company resources, scheduling, deploying and managing training
- Provide necessary resources and regularly visit restaurants
- Monitor proper delivery market sizes
- Remain current on operational changes and deploy changes utilizing market resources
- Develop strong working relationships with corporate departments and operations team
- Deploy new product training
- Provide quality customer service to build and maintain a customer base
- Create and participate in customer-oriented programs and maintain a strong presence in the community
- Professionally and promptly respond to customer concerns or issues
- Ensure appropriate and timely resolution of customer concerns or issues
- Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty
- Set the tone for a high performing, positive and quality focused market
- Recruit, develop, reward, and retain the best operations leaders in the industry
- Maintain adequate staffing levels
- Communicate performance expectations and conduct performance reviews
- Document performance issues and take appropriate disciplinary action
- Coach and develop team members by assessing development markets and establishing development plans
- Conduct succession planning
- Identify new opportunities for sales growth and create a vision for the market’s direction
- Implement effective targeted marketing and corporate developmental strategies and plans
- Support market and company direction
- Monitor the execution of plans and adjust as necessary
- Oversee financial goals through effective use of discretionary budgets, investments, and expenditures
- Participate in marketing co-ops and make informed decisions
- Evaluate operations’ profitability and effectiveness by creating and analyzing various reports
- Perform market planning and lead real estate development efforts utilizing appropriate resources
- Analyze new building, relocation, and remodeling needs
- Work with corporate to approve sites according to market needs and site analysis
- Maintain a good relationship with landlords
- Set and oversee budget
Company Description
At Papa John's, we LOVE pizza. It brings people together and brings out the best in all of us. Just like our ingredients and toppings, we combine in unique ways to deliver a truly tantalizing result. Here, you're a valued team member right from the start. We want you to contribute your best ideas, collaborate and keep building your skills.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
