[Hiring] Production Control Technician @EagleView

Role Description

The Production Control Technician in Production Control establishes, coordinates, and monitors workflow digitally. We ensure the flow of files and information between and within departments. When a problem arises in the workflow, we offer first-level exception handling and escalation within the company, though not in areas that are customer-facing. Our success is measured by delivering accurate products in a timely manner. The day-to-day work is broken down into five main roles that every tech is trained on and expected to be able to plug and play between at any moment.

This is a full-time remote role with an hourly compensation of $18.72/hr. Hours will be 3 pm-Midnight PST but training may be during earlier hours. Must be available for both.

Responsibilities

• Monitor digital workflow in real time
• Manage high-volume, hours-based SLAs
• Perform first-order exception handling (triage and resolution)
• Escalate blockers with clear documentation and urgency
• Maintain constant, clear internal communication
• Demonstrate strong time management and task-switching
• Support “plug-and-play” role rotation
• Protect accuracy while maintaining speed
• Contribute to workflow improvement and stability
• Assist with new or evolving workflows as needed
• Other duties as assigned

Qualifications

• Computer proficiency required: Demonstrated ability to use a computer quickly and accurately in a fast-paced, deadline-driven environment (keyboard/mouse navigation, managing multiple windows/apps, basic file handling)
• Remote-work readiness: Ability to work effectively in a fully remote environment, including reliable use of online communication and collaboration tools (e.g., chat, calls, screen sharing) and maintaining responsiveness during scheduled hours
• Time management under strict timetables: Ability to prioritize and execute work to meet frequent, time-sensitive deadlines and adjust priorities throughout the shift
• Communication skills: Clear, timely written communication and ability to coordinate with teammates to resolve workflow issues and handoffs
• Education: High school diploma or equivalent (GED) acceptable
• Availability: The shift for this role will be 3PM PST to Midnight PST. Training takes place Monday-Friday. Must be available for both

Preferred Experience

• Proficiency with Microsoft Office (especially Excel) including organizing information, using formulas, filters/sorts, and working efficiently with large lists/data sets
• Experience in a high-volume, deadline-driven environment (operations, production, logistics, dispatch, scheduling, QA, support, etc.)
• Associate’s or Bachelor’s degree (any field) or relevant coursework/training that demonstrates strong analytical/problem-solving skills
• Comfort working with large data sets and maintaining accuracy while moving quickly
• Experience collaborating across teams using messaging and video meeting tools in a remote or hybrid setting

Core Competencies

• Drive & Follow Through – Takes initiative and turns ideas into action
• Adaptability in Uncertainty – Adjusts quickly and performs through change
• Customer-Centered Mindset – Puts customer needs at the center of decisions
• Judgment & Problem Solving – Makes sound decisions and solves problems effectively
• Role-Specific Expertise – Applies strong functional expertise to deliver results
• Results Accountability – Owns outcomes and delivers on commitments
• Work Prioritization & Execution – Focuses on priorities and delivers on time

Benefits

• PTO, Sick, and Parental Leave
• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Health Savings Account
• Life Insurance
• Employee Assistance Program
• Pet Insurance

EEO Statement

This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. As an Equal Opportunity and E-Verify Employer, Eagleview Technologies does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. We are committed to giving all applicants equal opportunity to participate in the application process and are open to discussing reasonable accommodations for candidates with disabilities.