[Hiring] Product Administration Technician @Desjardins

Role Description

This posting is intended primarily for unionized employees covered by the AESF-Québec bargaining unit within the Investment Products Operations Management Vice Presidency.

As a product administration technician, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You serve as a technical expert and provide discipline-specific support for your unit’s activities, initiatives, and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management, and data processing. You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible.

More specifically, you will be required to:

• Provide technical support for projects and complex operational issues
• Carry out specialized technical studies, research, and analysis
• Serve as a resource person for the submission of solutions and action plans
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow your unit’s standards and processes and use its business solutions, tools, and systems
• Provide technical support for the implementation of new products and tools

Qualifications

• College diploma in a related field
• A minimum of three years of relevant experience
• Knowledge of French is required
• Advanced proficiency of English (level 5) due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members, and/or clients

Requirements

• Available to work, in rotation, from Monday to Thursday between 8:00 a.m. and 8:00 p.m., and on Fridays between 8:00 a.m. and 5:00 p.m.
• Action oriented
• Ambiguity
• Communicates effectively
• Customer Focus
• Decision quality
• Differences
• Nimble learning
• Situational adaptability

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

Company Description

At Desjardins, we believe in equity, diversity, and inclusion. We're committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients, and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!