[Hiring] Process Application Specialist @Quaker Houghton

Role Description

The Process Application role is responsible for providing specialized product and application expertise to support frontline sales, business development teams, and customers. This position partners with commercial and technical functions to optimize product performance, resolve application challenges, and drive continuous improvement in solution effectiveness and customer satisfaction.

• Provide expert-level process and application support to customers and internal teams, ensuring optimal use and performance of products in various manufacturing environments.
• Resolve complex technical or application issues escalated from the field.
• Develop and implement best practices, testing methods, and application guidelines to ensure consistency, safety, and quality in product use.
• Partner with Sales, Key Account Management, and Technical functions to identify improvement opportunities, optimize total cost of ownership (TCO), and support new product trials or introductions.
• Conduct technical audits, prepare reports, and communicate findings to internal and customer stakeholders.
• Monitor and report key performance indicators related to trials, customer satisfaction, cost savings, and issue resolution.
• Ensure adherence to EHS, quality, and compliance standards in all application activities.
• Maintain accurate documentation and demonstrate accountability for professional development through the Individual Development Plan (IDP) process.

Qualifications

• Bachelor’s degree required in Chemistry, Engineering or any relevant business related area and/or technical certification OR equivalent working experience of 10+ years.
• A minimum of 5 years of industry experience in area of focus; MWF/Metal etc.
• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Relationship Management – Internal and external.
• Collaboration and influence skills.
• Innovation – Demonstrates creative thinking; fosters an environment that encourages out-of-box thinking and openness to new ideas.
• Analytical & Problem Solver – Analyzes situations and makes informed decisions with courage and conviction.
• Strong Communication Skills – written, verbal, active listening, influence, etc.
• Proficient in English - written & spoken.
• Working knowledge of Microsoft Office.

Benefits

• Competitive pay programs with excellent career growth trajectory.
• Paid time off for volunteerism.
• Dress for your day; how you dress is determined by what your day may bring.
• Opportunity to participate in comprehensive benefit options including: Medical, Dental, Vision, Parental Leave, Holiday Pay, Paid Time Off, Tuition Reimbursement, and Savings Plan.
• Work for a global leader in the industrial process fluids industry.