[Hiring] Principal Manager, Procurement Enablement & Contingent Workforce @Twilio

Role Description

Join the team as Twilio’s next Principal Manager, Procurement Enablement & Contingent Workforce. In this role, you’ll:

• Lead a team of 4 Procurement Enablement and Contingent Workforce (ITV) program managers who will work on Procurement and Contingent Workforce process governance, support, enablement, process improvement, and redesign.
• Manage all Procurement related systems and enhancements including Oracle P2P, Ironclad CLM, Pursuit RFP, Airtable Savings Tracker, and AI tools.
• Deliver on Procurement intake transformation including Agentic Intake Orchestration by designing and deploying next-generation, AI-driven conversational and autonomous agentic intake systems that replace static forms.
• Drive Agentic in-take process to be fully comprehensive through multiple system integrations with the ability to provide a guided buying experience, real-time status updates, and renewal notifications to both sourcing and business owners.
• Redesign the end-to-end Contingent Workforce process to provide hiring managers a simpler and faster hiring journey for Contingent Workers that reduces hand-offs between the Procurement and Contingent Workforce program team.
• Oversee the Contingent Workforce program and governance including managing the VMS and its global expansion.
• Develop the global Contingent Workforce supply chain through identifying and driving a cohesive supply chain strategy and enabling hiring managers to find Contingent Workforce talent globally.
• Lead other S2P process enhancements and drive cross-functional collaboration between AP, Accounting, Security, Privacy, Audit, IT, and other functions.
• Responsible for driving Procurement Policy simplifications and enhancements.
• Lead cross-functional training and enablement for hiring managers globally and for all Procurement stakeholders.
• Track and manage preferred supplier list; identify and partner with sourcing on areas to increase preferred supplier usage.
• Lead development of an external supplier landing page that highlights supplier FAQ, how to navigate supplier portal, an invoice lookup tool, Twilio code of conduct, Sustainability expectations, etc.
• Partner with Twilio sustainability team to lead on reporting of supplier GHG emissions.
• Drive simplification of our POC and NDA processes into a centralized agentic workflow.
• Partner with Procurement Legal to ensure contracting requirements and proper positioning of paper are built into any new or redesigned process — including agentic intake, guided buying, and POC/NDA workflows — so process speed doesn’t come at the cost of downstream legal or compliance rework.
• Partner with the Procurement Operations and Compliance team to implement an automated KYS screening for both vendors and carriers globally.

Qualifications

• 12+ years of experience managing procurement systems, S2P processes, and ITV/contingent workforce programs.
• Familiarity or participation in an ERP redesign with advanced knowledge of Oracle Cloud Procurement.
• Strong understanding or experience in implementing Procurement agentic solutions that result in simpler and leaner processes.
• Familiarity or participation in a Contingent Workforce redesign with knowledge of Beeline or other VMS systems.
• Track record of successful cross-functional leadership, collaboration, and relationship building.
• Knowledgeable in requirements gathering, analysis, design, and implementation methodologies.
• Pragmatic and collaborative, able to work independently to ensure execution and on-time delivery of programs to achieve objectives in procurement efficiency.
• Solid understanding of contracting fundamentals and how contracting fits within the S2P process.
• Tech-savvy change agent who understands procurement and finance vendor landscape, tool capabilities/gaps, and possible solutions.
• Strong ability to manage multiple projects concurrently with sound business acumen.
• Excellent communication skills, able to communicate clearly and succinctly in writing, presentations, and verbally.
• Strong project management skills (certifications a plus).
• Bachelor's Degree or equivalent experience.

Requirements

• Experience in the Technology industry and operating within hyper-growth environments.
• Proven track record of cultivating collaborative, high-trust partnerships across matrixed internal business units and external vendor ecosystems.
• Demonstrated experience scaling, structuring, and developing an ITV/Contingent Workforce and procurement process.
• Lean Six Sigma or similar process improvement experience.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Participation in Twilio’s equity plan and corporate bonus plan.