[Hiring] Principal Engagement Manager @Mendix

Role Description

The Engagement Manager is accountable for shaping, qualifying and governing customer engagements that deliver measurable business outcomes through Siemens Professional Services. This role connects customer priorities, account strategy, solution architecture, commercial structure and delivery readiness.

• Owns the engagement lifecycle from early discovery and value framing through proposal, contracting, mobilization and executive governance.
• Translates business needs into executable services engagements.
• Builds trusted relationships across customer and Siemens teams.
• Protects delivery and commercial integrity.
• Expands the services pipeline through successful outcomes.

Qualifications

• 10+ years of experience across professional services, consulting, enterprise software, solution delivery, customer success or services sales.
• Demonstrated ability to lead cross-functional pursuits from discovery through proposal, contracting, mobilization and delivery governance.
• Strong commercial and financial acumen, including estimation, pricing, contracting models, forecasting, margin awareness and risk management.
• Executive-level communication and facilitation skills.
• Experience coordinating global and partner-enabled delivery teams.
• Ability to define clear outcomes, scope, assumptions, dependencies, acceptance criteria and governance for software-enabled transformation initiatives.
• Bachelor’s degree in business, computer science, engineering, mathematics or a related field, or equivalent relevant experience.
• Willingness to travel and work across customer locations and time zones.

Requirements

• Lead the Professional Services component of account plans across an assigned portfolio of customers and industries.
• Partner with Sales, Portfolio Development, Presales, Solution Architects and Delivery leaders to identify, shape and prioritize services opportunities.
• Connect customer business priorities to Siemens capabilities.
• Maintain a qualified pursuit pipeline and contribute to bookings, revenue and growth objectives.
• Bring relevant industry, portfolio and delivery insights into account strategy.
• Lead structured discovery to clarify the customer problem, desired outcomes, value hypotheses, operating constraints and measures of success.
• Orchestrate the right Siemens and partner expertise across ICX, SLC, Mendix and adjacent products.
• Translate discovery outputs into a clear engagement model, scope, deliverables, assumptions, dependencies, acceptance criteria and governance structure.
• Develop defensible estimates, schedules, staffing models and commercials.
• Identify delivery, technical, commercial, security, data, adoption and organizational risks early.
• Prepare and review Statements of Work and related proposal content.
• Engage Legal, Finance, Commercial, Product and leadership stakeholders when necessary.
• Ensure proposals are commercially viable and financially sound.
• Select the appropriate engagement and contracting model.
• Optimize the delivery mix across local, nearshore, offshore, partner and contractor resources.
• Maintain accurate pursuit forecasts for bookings, revenue, cost, margin, resource demand and timing.
• Bridge Sales and Delivery by leading a disciplined handover.
• Work with Services leadership to secure appropriately skilled engagement leadership.
• Ensure effective project mobilization, customer onboarding and governance cadence.
• Participate in executive steering committees, project reviews and account reviews.
• Support the Project Manager and Delivery Lead in resolving issues.
• Identify expansion opportunities based on achieved value and emerging needs.
• Ensure lessons learned, reusable assets and customer feedback are captured and shared.
• Promote consistent use of Siemens engagement, estimating, proposal, governance and risk-management standards.
• Contribute reusable playbooks, templates, case studies and best practices.
• Build working knowledge across the Siemens portfolio.
• Mentor peers and delivery contributors.
• Represent Siemens with integrity and comply with all applicable requirements.

Benefits

• The pay range for this position is 146,700–293,400 annually.
• Eligible for a target incentive of 7.5% of the base salary.
• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and professional development opportunities.