[Hiring] Principal Consulting Engineer @CDW

Role Description

The ServiceNow Principal Consultant engages with clients and internal teams to provide design and engineering activities for ServiceNow projects and solutions. This role is expected to be a thought leader in the areas of technical solutions provided for our customer. The Principal Consultant is also responsible for working with Management to align delivery teams on best practices and upskilling architecture and engineering resources.

• Professional services delivery for CDW customers globally on major ServiceNow platforms
• Aggregate oversight of technical solutions across multiple projects to ensure synergy in our approach and broad visibility to the solutions delivery team
• Works closely with other CDW consulting groups for cohesive technical solution approaches focusing on bridging the gap between sales and delivery
• Focuses on technical standardization and opinionated approaches for client solutions
• Assists management with technical growth plans for engineers and architects
• Assists with SOW reviews and approval as needed
• Assists with technical screening for new candidate interviews
• Lead technical deployment engineering with customers on workload design on major public cloud vendors
• Provide workshops and training events for customers and industry leaders on emerging technologies in ServiceNow
• Training and Mentoring Engineers and Architects to take on projects
• Providing Engineering Services for ServiceNow, coordinating engagement strategies, and qualifying technical resource augments
• Proficiency in automation tools and technologies relevant to IT operations, such as configuration management tools (e.g., Ansible, Puppet, Chef), continuous integration/continuous deployment (CI/CD) tools (e.g., Jenkins, GitLab CI/CD), infrastructure-as-code (IaC) tools (e.g., Terraform, CloudFormation), and containerization platforms (e.g., Docker, Kubernetes)
• Deep understanding of AI and machine learning algorithms, including supervised learning, unsupervised learning, reinforcement learning, deep learning, and natural language processing (NLP)
• Continuous learning and staying updated with the latest advancements, research papers, and breakthroughs in AI and related fields
• Oversee team projects to ensure delivery excellence and act as an escalation point
• Ability to analyze complex systems, workflows, and dependencies to design effective automation solutions that address business needs and requirements
• Strong knowledge of ServiceNow principles and practices, including continuous integration, continuous delivery, infrastructure as code, and automated testing
• Experience in implementing ServiceNow workflows and pipelines to automate software development, testing, deployment, and operations processes
• Performing Billable work at other CDW clients (Consulting Engagements)
• Support Presales architects on large deals to validate consulting estimates as well as provide needed expertise for ServiceNow projects
• Meet Training and certification requirements for selected Vendors
• Help develop and mature our ServiceNow Solutions practice areas in response to client needs and market demand
• Travel estimate is 10%
• Internal projects when applicable

Qualifications

• Bachelor's Degree and 7+ years of ServiceNow experience, including at least 3 years in large enterprise consulting, or 10+ years of ServiceNow experience, including at least 3 years in large enterprise consulting
• Demonstrate leadership and provide expert advice on technical matters and architecture design
• Proven ability to maintain client relationships as a trusted advisor and mentor engineers for project design and coordination
• Excellent communication skills are required, with experience in making technology recommendations
• History of building constructive relationships at all organizational levels
• Ability to multitask and prioritize in a fast-paced environment
• Willingness to travel to other CDW locations or client sites
• A valid U.S. driver’s license is required
• Demonstrated knowledge of ServiceNow, aware of multi-platform solutions and capabilities
• Certified Technical Architect (CTA) or demonstrated architect level mastery of the ServiceNow platform
• Extensive experience leading complex, multi workflow ServiceNow implementations
• Commitment to growing the people around you
• Hands-on expertise with ServiceNow’s AI capabilities
• Ability to shape and present AI-enabled service offerings

Requirements

• Pay range: $156,000.00 - $225,000.00 depending on experience and skill set
• Annual bonus target of 10% subject to terms and conditions of plan
• Salary ranges may be subject to geographic differentials

Benefits

• CDW is committed to being an AI-fluent organization
• We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI
• Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making
• CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants

Company Description

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology.

• At CDW we act as one—building trust, speaking candidly, and working together to achieve more
• We play to win—focusing on what matters most and delivering for our customers
• We think forward—staying curious, moving fast, and continuously learning
• We believe meaningful work happens when people feel supported, heard, and empowered to contribute
• As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge
• Together, we deliver the full promise of what technology can do
• Together, we Make Amazing Happen