[Hiring] Principal Business Systems Architect @Commerce

Role Description

This is the senior-most individual-contributor technical role in the Business Systems organization. You are the final architectural authority across our CRM, billing, and integration systems and the technical counterpart to stakeholders in Go to Market, Finance, and Marketing.

You will partner with leaders across the organization to understand pain points and create solutions for our greatest challenges. You'll operate across our tech stack including Salesforce, Marketo, Zuora and our integration layer, with a mandate to turn a complex, overly customized system landscape into one coherent architecture.

What You’ll Do

• End-to-end systems architecture across CRM, billing, Marketing Ops, Revenue, and the integration/middleware layer
• The target-state architecture that other teams build against; you set the destination, teams own delivery within it
• Legacy modernization strategy, including active initiatives like SFDC Legacy decommissioning and the migration of Zuora integration ownership into Salesforce Lightning
• Technical due diligence on major platform decisions: what to build, buy, retire, or replatform
• Work directly with stakeholders to understand pain points and translate them into prioritized technical requirements
• Define and maintain the target-state systems architecture across Business Applications, and translate it into a sequenced, fundable roadmap
• Serve as the final architectural authority on cross-system design decisions, resolving disagreements and explaining plainly what will or won’t work against scalability, security, cost, and maintainability
• Create solution designs and build specifications and hand them off to the developers and admins who implement them
• Own the technical strategy for legacy decommissioning, including SFDC Legacy retirement and modernization of related integrations and workflows
• Keep architecture documentation current: system diagrams, integration maps, and decision records

Qualifications

• 10+ years in enterprise architecture, solutions architecture, or a senior technical IC leadership role
• Experience spanning CRM and billing/ERP rather than a single-system specialization
• Experience with GTM/revenue systems (Salesforce or HubSpot), CPQ, quote-to-cash, and order-to-revenue flows
• Proven experience leading legacy system modernization or decommissioning at scale
• Demonstrated experience acting as the final technical authority
• Strong written communication skills, comfortable documenting complex technical tradeoffs clearly
• Comfortable operating within a standardize-first review process

Nice to Have

• Experience with Zuora or a comparable billing/subscription platform
• Experience standing up or scaling AI-assisted engineering tooling
• Prior experience at a company of similar scale and complexity managing multiple platforms

Benefits

• Remote-first company with optional collaborative workspaces in Austin, Atlanta, and London
• Compensation transparency with a national base salary range of $164,000.00 - $228,000.00
• Variable compensation eligibility (bonus or commission), equity, and benefits

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Identity Verification

To protect our candidates and company from fraudulent activity, our interview process includes a government ID and biometric verification via Persona, our trusted identity verification provider.

Protect Yourself Against Hiring Scams

Commerce does not offer jobs to individuals who do not go through our formal hiring process. Be advised:

• Commerce will never require payment of recruitment fees from candidates
• Commerce will never request personally identifiable information through unsanctioned websites or applications
• Commerce will never attempt to solicit money from you as part of the hiring process or as part of an employment offer
• Commerce will never solicit money to complete visa requirements as part of a job offer