[Hiring] Senior Business Architecture Manager @ClearCaptions LLC

Role Description

The Sr. Business Architecture Manager serves as a hands-on architect and people leader. The role directly manages a team of Process and Business Architecture resources while contributing to solution design, capability mapping, process flows, and architecture deliverables.

The role works closely with senior business and technology stakeholders to shape business capability roadmaps, define target operating models, and ensure alignment between strategy and execution. The role applies deep expertise in business architecture to drive measurable outcomes, foster adoption, and influence across the enterprise.

What This Role Does

• Leadership & Team Management
  • Leads key analysis and optimization efforts to define current and future states and enhance efficiency and customer experience.
  • Manages, coaches, and develops a team of Business and Process Architects.
  • Assigns priorities, reviews deliverables, and ensures architectural quality, consistency, and strategic alignment.
  • Collaborates with enterprise and solution architects to integrate business architecture into enterprise-wide strategies.
  • Strengthens team capability and workforce continuity through onboarding, engagement, succession planning, and recruitment while fostering a diverse and highly skilled team.
• Hands-On Architecture Work
  • Creates and maintains business architecture artifacts such as capability maps, value stream design, process modeling, and operating models.
  • Partners with solution and technical architects to ensure seamless integration between business and technology solutions.
  • Identifies and eliminates redundancies to streamline processes and improve cross-domain efficiency.
• AI Innovation
  • Architects and orchestrates business capabilities that integrate intelligent automation, generative AI, and decision intelligence to optimize end-to-end business workflows.
  • Defines target-state architectures that fuse business process models with cognitive and autonomous system layers, ensuring alignment between enterprise strategy and AI innovation.
• Business Strategy & Alignment
  • Translates business strategy into actionable capabilities and operating models.
  • Aligns architecture initiatives with enterprise transformation and digital modernization goals.
  • Partners with business leaders to ensure architecture initiatives support measurable business outcomes such as revenue growth, customer satisfaction, and operational efficiency.
• Stakeholder Engagement
  • Engages stakeholders through workshops and presentations to drive alignment and adoption.
  • Supports change management by ensuring stakeholders understand, embrace, and adopt target operating models.
  • Clearly communicates architectural insights, trade-offs, and recommendations in business-friendly terms.
• Innovation & Digital Enablement
  • Promotes innovation by evaluating emerging trends and recommends pilot initiatives that enhance customer experience and operational performance.
  • Partners with data and digital teams to ensure business architecture supports analytics, AI/ML, and integration strategies.
  • Performs other duties as assigned.

Qualifications

• A bachelor’s degree in computer science, engineering, or a related field is required; a master’s degree is preferred.
• A minimum of seven (7) years of experience in business or enterprise architecture roles with strong delivery experience is required; 10 years is preferred.
• A minimum of three (3) years of experience managing or leading architects or architecture teams is required.
• Proficient in flowcharting, diagramming, and process flows using tools such as Lucid, Nintex, and Visio.
• Strong capability in business architecture methods, including capability maps, process flows, value streams, and operating models.
• Proven expertise in business architecture and intelligent automation, including hands-on experience with BPM, process mining, robotic process automation (RPA), and AI/ML-driven workflow orchestration.
• Strong understanding of Agentic AI concepts and ecosystems.
• Proven ability to be hands-on in capturing and formalizing business capabilities.
• Experience in applying capability-based planning methods and practices within a large organization.
• Excellent facilitation, communication, and stakeholder management skills.
• Demonstrated ability to lead through influence.
• Respectful and outstanding leadership skills.
• Ability to plan and manage at both strategic and tactical operational levels.
• Strong analytical, planning, and budgeting skills.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills.
• Ability to work collaboratively with colleagues and staff.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours as needed and travel up to 10%.
• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams.

Preferred

• Relevant certifications (CBA, BAP, TOGAF, etc.).
• Industry experience in telecom, call centers, or customer engagement platforms.
• TOGAF, BIZBOK, or other relevant architecture certifications.
• Understanding modern cloud, data, and integration strategies.
• Experience designing AI-enabled operating models.
• Experience with Telecom/Call Platform, CRM (Salesforce or similar), ERP architecture.

Physical Demands

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship.

• Sitting, standing, and walking (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)

Work Environment

100% Remote with Travel: Primarily works indoors from a home office or at customer, vendor, or business locations. Approximately 10% travel is required.

Compensation

$142,900 to $160,000 plus 10% bonus determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs.

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.