[Hiring] Principal Business System Analyst @Pacific Northwest National Laboratory

Role Description

As a Principal Business Systems Analyst, you will support functional application stewardship and continuous improvement of BSD enterprise SaaS solutions. You will work with business owners, BSI&E process analysts, CIT, and vendors to translate business needs into supportable capabilities while maintaining appropriate business and technical accountabilities. Primary responsibilities include:

• Manage functional ownership and service planning for complex or high-impact SaaS applications or application areas; ensure configuration and administration align with business needs, controls, and governance.
• Analyze complex, recurring, or cross-functional application issues; identify root causes and systemic risks, and coordinate durable resolutions across business and technical teams.
• Review Oracle and SAP Concur releases, patches, roadmaps, and enhancements for impacts across affected business areas; develop recommendations on timing, readiness, and response options.
• Coordinate business impact assessments and release-readiness activities, including test planning, regression and user acceptance testing, readiness recommendations, and post-release reviews.
• Lead requirements analysis for complex enhancements; resolve competing needs and advise business owners and BSI&E process analysts on functional options, trade-offs, and impacts.
• Develop recommendations for adopting embedded AI, automation, analytics, and other SaaS capabilities, balancing business value with risk, controls, and governance requirements.
• Oversee assessments of application support for business processes, rules, approvals, controls, and compliance requirements; recommend actions to address broader gaps.
• Coordinate complex reporting and data-quality investigations; facilitate information stewardship and advise stakeholders on reporting requirements and validation.
• Optimize functional documentation and support practices, including configuration records, release assessments, test scenarios, known issues, and application procedures.
• Coordinate communication and adoption activities for significant releases or enhancements; review feedback and adoption results to identify follow-up needs.
• Manage application governance and enhancement-prioritization activities; review benefits and service outcomes and recommend improvements aligned with business objectives.
• Facilitate alignment among BSD functions, process analysts, CIT, cybersecurity, application administrators, and vendors; provide functional guidance to other analysts as appropriate.

Qualifications

• Minimum Qualifications: BS/BA and 9 years of relevant systems analyst experience -OR- MS/MA or higher and 7 years of relevant systems analyst experience.
• Preferred Qualifications:
• Experience supporting enterprise SaaS applications, particularly Oracle Fusion Cloud ERP, SAP Concur Travel, or comparable business systems.
• Experience performing functional application administration, approved configuration, troubleshooting, and business systems support.
• Experience evaluating vendor release notes, scheduled updates, new features, and product roadmaps.
• Experience coordinating business impact assessments, regression testing, user acceptance testing, and release readiness.
• Knowledge of financial, procurement, travel, project accounting, or related enterprise business processes.
• Experience translating business requirements into functional configuration, specifications, testing, and implementation activities.
• Experience evaluating AI-enabled features, automation, and analytics for responsible business use.
• Understanding of application controls, information security, access governance, and compliance requirements.
• Experience collaborating with CIT, vendors, business owners, and process improvement professionals.
• Experience analyzing recurring issues, workarounds, process gaps, and improvement opportunities.
• Strong analytical, communication, documentation, facilitation, and problem-solving skills.
• Experience supporting change management, training readiness, user adoption, and continuous improvement.
• Knowledge of PNNL business operations, policies, and management systems is desirable.

Requirements

• Not Applicable

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Robust telehealth care options
• Several mental health benefits
• Free wellness coaching
• Health savings account
• Flexible spending accounts
• Basic life insurance
• Disability insurance*
• Employee assistance program
• Business travel insurance
• Tuition assistance
• Relocation
• Backup childcare
• Legal benefits
• Supplemental parental bonding leave
• Surrogacy and adoption assistance
• Fertility support
• Employees are automatically enrolled in our company-funded pension plan*
• Employees may enroll in our 401 (k) savings plan with company match*
• Employees may accrue up to 120 vacation hours per year
• Employees may receive ten paid holidays per year