[Hiring] Principal, Business Operations @Greenbox Capital

Role Description

As Principal, Business Operations at Greenbox Capital, you will help define how the company operates, scales, and makes decisions. You will transform ambiguous business problems into clear workflows, operating models, business rules, implementation requirements, and measurable operating outcomes across:

• Underwriting
• Renewals
• Funding
• Servicing
• Sales
• Risk
• Product
• Data
• Technology

This is a senior individual-contributor role for someone who can move from diagnosis through implementation. You will:

• Identify operational friction
• Design future-state processes
• Align cross-functional stakeholders
• Support rollout and adoption
• Measure whether the change delivered meaningful business impact

AI and automation may be used where appropriate, but they are not the identity of the role. The core focus is business-process transformation, adoption, and measurable improvement.

Qualifications

• Five or more years of experience in business operations, operational strategy, business-process transformation, systems design, process improvement, product operations, management consulting, or a related field.
• Direct ownership of business-process transformation from diagnosis through implementation, adoption, and measurable outcomes.
• Experience improving workflows in areas such as revenue, sales, renewals, customer or broker funnels, underwriting, funding, servicing, risk, or internal operations.
• Evidence of improving outcomes such as conversion, cycle time, capacity, productivity, adoption, customer or broker experience, risk controls, or operating efficiency.
• Experience leading cross-functional initiatives in a startup, scale-up, or transformation environment.
• Experience working with executive stakeholders and influencing decisions across teams.
• Experience translating business needs into operational, product, data, or technology requirements.
• A bachelor’s degree is required.
• An MBA is preferred but not required.
• Management consulting or strategy and operations experience is helpful, but demonstrated in-house ownership of transformation work is equally relevant.

Requirements

• Diagnose and prioritize opportunities
• Investigate operational friction across workflows
• Interview stakeholders to understand current processes, decision logic, handoffs, controls, pain points, and exceptions
• Identify root causes behind delays, leakage, rework, inconsistent execution, data gaps, unclear ownership, and adoption challenges
• Prioritize opportunities based on business impact, ROI, customer or broker experience, risk, scalability, and implementation feasibility
• Design future-state workflows
• Redesign workflows, handoffs, decision paths, escalation rules, controls, exception processes, and operating rhythms
• Define roles, responsibilities, decision rights, operating definitions, and governance expectations
• Align stakeholders on the future-state process before technology or automation is applied
• Define business rules and implementation requirements
• Capture business rules, decision paths, workflows, handoffs, operating definitions, controls, and implementation requirements
• Drive cross-functional execution from diagnosis through design, pilot, rollout, adoption, and measurement
• Create implementation plans, stakeholder communications, SOP updates, training materials, and enablement resources
• Track adoption and operating performance after launch and refine the process based on results

Benefits

• Natural curiosity, adaptability, sound judgment, and a bias for action
• Ability to connect workflow changes to business outcomes
• Comfortable investigating ambiguous problems and creating structure where none exists
• Ability to challenge assumptions, ask the right questions, and uncover the real source of an operational problem
• Ability to drive cross-functional adoption without direct authority
• Ability to simplify complexity for both executives and frontline users
• Comfortable working directly with senior leaders and presenting clear, structured recommendations
• Understanding that documentation is necessary, but implementation and sustained usage are the real measures of success

Helpful Tools and Expertise

• Workflow and process mapping
• Operating-model design
• CRM and lifecycle workflows
• Routing logic and exception management
• Requirements gathering
• Root-cause analysis
• KPI and ROI definition
• Implementation and adoption planning
• Product, technology, data, or engineering partnership
• Automation tools or AI-enabled workflows
• Structured formats such as decision trees, rules tables, YAML, or JSON