[Hiring] Practice Specialist @Scoop

Role Description

We are seeking an experienced Practice Specialist to join our Quality and Practice Improvement Team. Reporting to the Head of Quality and Practice Improvement, you will play a key role in supporting organisational governance, accreditation, quality assurance and continuous improvement activities.

This role is suited to someone with experience in clinical governance, policy development, accreditation and quality assurance who can translate legislation, standards and best practice into practical processes that support safe, effective and person-centred service delivery.

Key Responsibilities

• Develop, review and maintain policies, procedures and governance documentation.
• Support NSQDMHS accreditation readiness and ongoing compliance activities.
• Partner with operational leaders to coordinate, implement and evaluate quality improvement initiatives.
• Provide advice on privacy and open disclosure requirements.
• Monitor incidents, complaints, feedback and audit findings to identify improvement opportunities.
• Prepare reports, briefing papers and recommendations for leaders and governance committees.
• Utilise organisational systems and technology to support quality monitoring and reporting.

Qualifications

• A tertiary qualification in Nursing, Social Work, Counselling, Psychology or another relevant discipline.
• Experience in quality, governance, accreditation and continuous improvement within health, mental health, community services or a related sector.
• Demonstrated experience in developing and managing policies, procedures and governance documentation.
• Experience supporting accreditation activities, particularly against the NSQDMHS or NSQHS.
• Knowledge of clinical governance and quality assurance and improvement principles.
• Strong writing skills and the ability to prepare policies, reports and accreditation evidence.
• Strong Microsoft Office skills, particularly Excel, and confidence using organisational systems.
• Excellent stakeholder engagement and communication skills.
• The ability to manage competing priorities and work collaboratively across teams.
• A commitment to person-centred, trauma-informed and culturally safe practice.

Highly Regarded

• Experience leading or supporting NSQDMHS accreditation.
• Formal training or experience as a Privacy Officer.
• Training and/or practical experience in Open Disclosure.
• Experience developing governance and quality assurance frameworks.
• Additional qualifications or training in clinical governance, quality improvement, accreditation or privacy.

Application Process

If you are passionate about governance, accreditation and quality improvement and enjoy building systems that support safe, high-quality services, we would love to hear from you!

Please submit:

• A cover letter outlining your interest in the role and relevant experience.
• Your current resume outlining your qualifications, skills and experience.

Applications close 5pm (AEDT) on Thursday 29th October 2026.