[Hiring] CCaaS Engineer @BairesDev

Role Description

As a CCaaS Engineer, you will design and maintain sophisticated contact center solutions that power seamless communication experiences. You will act as the technical architect for telephony infrastructure, ensuring high availability and optimal performance for global enterprise voice services.

What You'll Do:

• Architect and deploy cloud-based contact center solutions.
• Configure and manage telephony protocols to ensure reliable voice connectivity.
• Design complex call routing logic and IVR workflows to optimize the customer journey and agent efficiency.
• Manage Session Border Controllers (SBC) to secure and regulate voice traffic across network boundaries.
• Oversee the health and scalability of the CCaaS ecosystem through proactive monitoring and performance tuning.
• Collaborate with cross-functional teams to integrate telephony systems with broader business communication tools.

Qualifications

• 5+ years of experience in Telephony, Voice Engineering, or Contact Center solutions.
• Proven expertise in managing CCaaS platforms such as Genesys, NICE, Five9, or Twilio.
• Advanced proficiency in telephony protocols and technologies, including SIP, VoIP, and WebRTC.
• Hands-on experience with SBC configuration and the design of complex call routing and IVR workflows.
• Advanced proficiency in English.

Benefits

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Company Description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.