[Hiring] Post Sales Solutions Engineer @LucidLink

Role Description

The mission of the Post Sales Solutions Engineer is to be the technical partner our customers trust from signature to renewal. In this role, you will get every account onboarded and upgraded cleanly, resolve hard issues before they escalate, and spot renewal risk and expansion opportunity early, so LucidLink customers stay, grow, and become raving fans.

We are advertising this role for hire in either the UK or the East Coast of the United States. Candidates must be willing to support customers across a range of time zones and geographies.

Key objectives for success:

• Ensure customers are upgraded to the most recent version of LucidLink's products
• New, assigned customers are taken through an onboarding call within 30 days of signing and verified in internal monitoring tools
• Own and maintain renewal and expansion tracking for assigned accounts
• Reduce/minimize avoidable escalations of technical support tickets

Qualifications

• APIs, SDKs and integrations
• Distributed storage and cloud architecture
• Identity and access fluency
• Methodical troubleshooting
• Clear technical teaching
• Relationship ownership
• Commercial awareness
• Migration and continuity planning

Benefits

• Flexible PTO
• Competitive salary
• Stock options
• Full health coverage
• Strong work-life balance

Company Description

LucidLink is the file streaming platform for large-file workflows. We give teams and tools instant access to data in the cloud, so work starts right away, anywhere. No downloads, no syncing, no VPNs. What began as a faster way to open huge media files is now a platform spanning streaming from existing storage, on-site acceleration, web and mobile access, and a developer layer that connects agents to the filespace, all with zero-knowledge security and enterprise governance built in.

More than 4,000 companies and 100,000 users in over 150 countries stream more than 100 petabytes with LucidLink, and the Television Academy has recognized us with an Engineering, Science & Technology Emmy Award. Founded in 2016 by storage industry veterans, we are headquartered in San Francisco with an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe and Australia.

Reasons to join LucidLink:

• Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally.
• Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction.
• Immediate impact: At LucidLink, your work will matter—immediately.
• Comprehensive benefits: We believe in investing in our people.