[Hiring] Post-Sales Solution Architect @Sumsub

Role Description

We are looking for a customer-focused Post-Sales Solution Architect (LatAm) to join our team. In this role, you will be the technical cornerstone of the onboarding journey, partnering closely with our clients to turn complex technical requirements into seamless, robust integrations. You will bridge the gap between our engineering teams and enterprise customers, ensuring rapid time-to-value, flawless API/SDK implementation, and high customer satisfaction.

• Engage directly with prospective and existing customers, providing hands-on technical guidance, architecture recommendations, and best practices throughout their deployment journey.
• Collaborate closely with client engineering and product teams to evaluate their technical stack and select optimal integration strategies (APIs, Webhooks, Mobile/Web SDKs).
• Conduct rigorous end-to-end testing and validation of customer environments before go-live, ensuring adherence to data security standards, compliance flows, and edge-case handling.
• Efficiently diagnose, debug, and resolve complex technical issues, payload errors, and connectivity blockers during integration phases.
• Partner directly with our Product and Engineering teams to channel recurring client feedback, identify platform limitations, and drive continuous feature improvements.
• Contribute to external integration guides, code snippets, and internal knowledge bases to continuously streamline the onboarding lifecycle.

Qualifications

• 2+ years of hands-on experience in a client-facing technical role (Solutions Engineer, Solutions Architect, Technical Integration Specialist, or L2/L3 Technical Support) focused on software architecture and third-party integrations.
• Strong command of RESTful APIs, payload structures (JSON), and SQL for data extraction, querying, and verification.
• Direct experience debugging and validating API behavior using tools like Postman (or curl) and analyzing web applications via browser developer tools (Network, Console).
• Practical ability to write and adapt scripts in Python or Java for automation, testing, and debugging workflows.
• Fundamental understanding of HTML and CSS to troubleshoot frontend display, widget embedding, or client-side integration issues.
• Hands-on experience querying logs, monitoring systems, and performing root-cause analysis using Kibana / Elastic Stack.
• Full professional proficiency in English, Portuguese, and Spanish (written and verbal).

Benefits

• Remote-first, trust-based culture.
• True flexibility in working hours.
• Extra time off, including your birthday as a holiday and personal days.
• Work that matters, contributing to a secure and inclusive digital world.
• Fair and transparent compensation, benchmarked to the market.
• Global team collaboration across continents and time zones.
• Growth opportunities with clear goals and personal development plans.
• Celebration of significant life events with financial bonuses.
• Team offsites for in-person collaboration.
• Access to necessary tools and hardware for effective work.
• A friendly and open work environment that values individuality.

Company Description

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets. Trusted by over 4,000 clients across various sectors, Sumsub is recognized as a Great Place To Work® in the US and rated 4.5 out of 5 on Glassdoor.