[Hiring] Senior / Principal Solution Architect @Han Staffing

Role Description

We are looking for an experienced End-to-End Contact Center Solution Architect with deep expertise in NICE CXone, Siera, and Amazon Connect to lead enterprise contact center transformation initiatives. The architect will be responsible for:

• Solution discovery, architecture, design, integration, implementation, migration, and deployment of cloud-based omnichannel contact center platforms.
• Strong hands-on architecture experience, particularly integrating contact center platforms with Salesforce Service Cloud, enterprise applications, and AI-powered customer service solutions.

Qualifications

• Proven experience architecting at least two enterprise-scale contact center implementations.
• Strong hands-on experience in NICE CXone or Amazon Connect, preferably both platforms.
• Experience integrating Salesforce Service Cloud with enterprise contact center platforms.
• Knowledge of GenAI, conversational AI, agentic workflows, and contact center automation.
• AWS Solutions Architect and/or NICE CXone certifications preferred.
• Strong client-facing communication, solution estimation, technical leadership, and stakeholder management skills.

Requirements

• Must have independently owned end-to-end contact center solution architecture, not just development or configuration.
• Must demonstrate deep architectural expertise in NICE CXone or Amazon Connect, with exposure to both preferred.
• Must have experience with Salesforce Service Cloud / CTI integration.
• Must have delivered at least two production contact center implementations or migrations.
• Must be capable of leading architecture discussions, technical estimations, and solution design with enterprise clients.

Company Description