[Hiring] Policy Specialist @State of Washington

Role Description

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Driver and Vehicle Records team is looking for a curious, collaborative Policy Specialist who is committed to equitable service. If you enjoy solving problems, working with others, and bringing clarity to complex information, we encourage you to apply!

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

Duties

• Establish and maintain clear, consistent, and equitable policy for the DVR program.
• Bring curiosity and critical thinking to your work, asking questions, examining information, and identifying gaps or inconsistencies.
• Develop policies that clarify expectations and connect state laws, rules, agency policies, and agency standards.
• Consider how policy decisions affect Washington residents and strive for outcomes that are fair, accessible, and responsive to their needs.
• Ensure DVR policy clarifies expectations and supports consistent responses and practices across the program.
• Ensure DVR policy and related guidance remain aligned with applicable laws, rules, regulations, requirements, and established DOL standards.
• Ensure policy is appropriately scoped and clearly distinguish policy requirements from procedures and tasks.
• Provide technical policy advice and recommendations to management regarding policy issues, risks, and compliance considerations.

Qualifications

• Seven (7) years of experience in any of the following:
  • Drafting policy or procedures
  • Conducting research
  • Analyzing laws, policies, rules, and regulations
  • Developing methods to identify, collect, organize, and document information for assessment and analysis
• Experience must include:
  • Three (3) years of experience communicating effectively verbally and in writing, composing letters, memos, reports, and business correspondence containing accurate and logically formatted information utilizing English grammar, punctuation, and plain talk principles.
  • Three (3) years of experience identifying, collecting, and organizing data and information in ways to make it useful for assessment, analysis, and investigation.
  • One (1) year of experience using standard office and data processing software such as Microsoft Office.
  • Two (2) years of experience analyzing business or operational processes to identify gaps, inconsistencies, dependencies, risks, or opportunities for improvement and developing processes or procedures to support consistent operations.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.
• Up to four (4) years of relevant education in business administration, public administration, law, public health, health administration, or a related field may substitute year for year for experience.

Requirements

• Experience or knowledge of project management best practices and methodologies.
• Experience applying the Peabody Methodology to develop clear, concise, and actionable policy.
• Experience facilitating discussions, workgroups, technical training, or other structured engagements.
• Experience translating complex policy or technical information into clear, accessible training and learning materials.
• Experience with DOL work and practices.

Benefits

• This position is primarily remote, with occasional in-person attendance required to meet business needs.
• Prior to a new hire, a background check including criminal record history will be conducted.
• DOL is committed to the full inclusion of all qualified individuals and will provide reasonable accommodations.

Company Description

Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!

We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans.