[Hiring] Platform Integration Manager @Acuity Inc.

Role Description

The Platform Integration Manager works closely with the Senior Manager, Platform Engineering to support the growth and adoption of the Q-SYS ecosystem within key strategic accounts and contribute to the development and operation of Q-SYS Experience Centers across the United States. This role serves as a technical subject matter expert for the Q-SYS platform, working directly with strategic partners, internal stakeholders, and cross-functional teams to design solutions, provide technical guidance, support escalated customer challenges, and deliver engaging demonstrations and training experiences.

As an individual contributor, the Platform Integration Manager combines expertise in audio, video, control, networking, and software-based AV systems to help customers successfully deploy Q-SYS solutions while providing valuable feedback to Product Development, Technical Marketing, and other internal teams. This role also contributes to the design, programming, maintenance, and ongoing enhancement of US Q-SYS Experience Centers and Sales team demonstration environments.

The ideal candidate is a highly technical AV professional who enjoys working directly with integrators and enterprise customers to solve complex challenges. They are equally comfortable developing Q-SYS solutions, troubleshooting integrated systems, presenting technical content, and collaborating with product and engineering teams to improve customer outcomes.

Qualifications

• Strong understanding of integrated audio-visual systems, signal flow, system architecture, and DSP technologies.
• Working knowledge of networked audio, video, control systems, and enterprise networking fundamentals.
• Ability to troubleshoot complex system-level issues across hardware, software, networking, and control platforms.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• Experience using project management and work-tracking tools such as Azure DevOps or similar platforms.
• Excellent verbal, written, and presentation communication skills.
• Strong interpersonal, relationship-building, problem-solving, and analytical skills.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Self-motivated with the ability to work independently while collaborating effectively in remote and cross-functional teams.
• Passion for emerging AV, collaboration, networking, and software-driven technologies.

Requirements

• Associate's degree, technical degree, or equivalent combination of education and experience.
• 6-8 years of relevant professional experience.
• Bachelor’s degree in Computer Science, Engineering, Audio Engineering, Technical Theater, or a related field preferred.
• Minimum 7 years of experience in the professional audio, video, and control systems industry.
• Experience in technical customer-facing or engineering roles such as Systems Contractor, System Designer, Applications Engineer, Project Manager, Programmer, or similar.
• Hands-on experience designing, programming, commissioning, troubleshooting, and supporting integrated AV systems.
• Experience with Unified Communications and collaboration platforms, including Microsoft Teams, Zoom, Cisco, or equivalent solutions.
• Experience with enterprise control systems, including Crestron, Extron, AMX, Q-SYS, or similar platforms.
• Proficiency in Lua scripting, control system programming, user interface development, logic design, or related programming disciplines.
• CTS, CTS-D, CTS-I, ANP, or equivalent AV industry certification required.
• Additional certifications such as CCNA, Network+, Microsoft Teams, Zoom, or other networking and collaboration technology certifications are highly desirable.
• Q-SYS Level 1, Level 2, Quantum, Control, and UCI certifications, along with successful completion of The Big Exam, are highly preferred.

Benefits

• Generous health care, dental coverage, and vision plans.
• 401K benefits.
• Commissions/incentive compensation depending on role.