[Hiring] Platform Consultant @Verint Systems Inc.

Role Description

The Platform Consultant operates as an executive evangelist of the Verint Open CCaaS platform. This senior role combines technology and business development to leverage the latest solutions in the Verint platform. In close collaboration with other functions, the Platform Consultant establishes close relationships with our customers’ Senior Executive teams. Through the in-depth understanding of the market, our customers’ needs, and the Platform’s ability to drive a significant ROI, the Platform Consultant operates as a trusted advisor to the customers’ C-suites. The Sr. Solution Consultant works closely with solutions and product teams and will educate and evangelize to markets, customers & partners.

Principal Duties and Essential Responsibilities

• Operate as the lead technical SME selling CX automation solutions to C-suite executives with a strong focus on the customer’s ROI – increased capacity and improved CX experience.
• Manage and nurture executive customer relationships through ongoing ROI discussions in marquee accounts.
• Become a trusted advisor both during and post-sales cycle to internal and external stakeholders driving adoption and identifying expansion opportunities in close collaboration with Customer Success.
• Maintain an in-depth knowledge of machine learning and data science, becoming an expert in articulating, differentiating, and positioning Verint DaVinci AI.
• Lead Product, Sales, Solutions, and Services teams to ensure the Verint Open CCaaS platform is positioned in customer accounts as the “platform of choice” for their contact center.
• Present in-depth Verint’s Engagement Data Hub to senior IT and Data Science teams.
• Leverage in-depth data architecture or data science knowledge to influence and provide valuable insight into the industry as a whole and differentiate Verint’s platform.
• Build thought leadership profile in various ways, including taking advantage of speaking opportunities and networking.
• Deliver content through various means of communication (including social media) and across many platforms that focus on why their target audience needs a Verint Open CCaaS platform.
• Work with the Marketing team to develop marketing strategies to engage the various segments of partners and customers in the ecosystem.
• Identify white spaces in customer accounts and drive closure of opportunities.
• Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends.

Qualifications

• Bachelor's Degree or equivalent work experience.
• Five (5) to Seven (7) years of experience in AI and Data Science.
• 10+ years of in-depth experience with contact center operations - either in a vendor capacity or through the implementation of solutions across the contact center as a practitioner.
• Strong ability to communicate effectively with senior executives.
• Able to couple technical Platform capabilities with a compelling value proposition.
• Excellent skills leading internal stakeholders.
• Knowledge of contact center solutions is an advantage.
• Working knowledge of the data ecosystems such as CRMs, CDPs, and ERPs.
• Architectural knowledge of data lakes and data warehouses, especially Amazon, GCP, Microsoft Azure, and Snowflake.
• Strong networking abilities.
• Strong analytical and critical thinking skills.
• Excellent customer service and leadership skills.
• Effective and professional presentation and communication skills, both written and verbal.
• Travel approximately 30-50%.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
• The ability to obtain the necessary credit line required to travel.

Benefits

• Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and harassment.
• Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws.
• Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion, and termination practices.