[Hiring] Personal Injury Intake Specialist @Voxidea-Stafi

Role Description

Join Voxidea as an Intake Specialist and be the first point of contact for individuals seeking legal assistance in personal injury law. Play a pivotal role in gathering case details, coordinating consultations, and ensuring a compassionate and professional client experience.

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience.
• Collect important information to understand client needs and assess how the firm can help.
• Listen empathetically to individuals and guide them to appropriate resources within or outside the firm.
• Complete legal forms and manage records of customer interactions.
• Schedule and coordinate consultations with legal experts.
• Follow up with clients to ensure their needs are met or provide additional support.
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork.

Qualifications

• Holds a bachelor’s degree.
• Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
• Is proficient in managing calendars and information flow with accuracy and efficiency.
• Has previous experience in sales, customer service, or a legal background (preferred).
• Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written.
• Demonstrates excellent organizational and time-management skills.
• Maintains discretion and confidentiality when handling sensitive information.
• Permanently resides in Latin America.
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.

Benefits

• Long-Term Opportunities: Build a lasting professional relationship with us.
• Fully Remote: Work from the comfort of your home—no onsite travel required.
• Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition.
• Wellness Support: Access in-house psychological and wellness coaching services.
• Holistic Growth: Free access to coaching programs that support your personal and professional development.
• Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses.