[Hiring] Patient Financial Services Leader @Mercor

Role Description

• Lead patient collections and self-pay operations, including early-out collections, bad debt management, and patient payment plan administration.
• Evaluate AI-generated patient financial communication drafts, payment plan recommendations, and self-pay resolution strategies for accuracy and compliance.
• Develop and implement self-pay collection strategies across the revenue cycle, including pre-service, point-of-service, and post-service collections.
• Manage patient payment plan enrollment, monitoring, and compliance processes.
• Coordinate with financial counselling, billing, and bad debt recovery teams to optimize self-pay revenue capture.
• Monitor self-pay KPIs, including self-pay collection rates, payment plan conversion rates, bad debt write-off rates, and patient satisfaction scores.
• Ensure compliance with FDCPA, HIPAA, state collections laws, and internal patient financial assistance policies.
• Oversee relationships with collection agencies and early-out vendors as applicable.
• Annotate AI outputs and provide structured feedback to support AI training datasets.

Qualifications

• 5+ years of experience in patient collections, self-pay revenue cycle, or patient financial services, with at least 2 years in a leadership role.
• Deep knowledge of self-pay collection workflows, FDCPA compliance, and patient financial engagement best practices.
• Experience managing early-out and bad debt collection programs, including vendor oversight.
• Familiarity with propensity-to-pay tools and patient payment technology platforms.
• Proficiency with EHR systems and patient collections/billing platforms.
• Exceptional written and verbal English communication skills.
• High attention to detail with the ability to evaluate collections strategies and identify issues in AI-generated patient communication content.
• CRCR, CHAM, or similar revenue cycle certification (preferred).
• Experience with digital patient payment platforms and text/email-based collections outreach.
• Background in hospital, health system, or physician group patient financial services.
• Familiarity with AI tools and comfort evaluating AI-generated patient financial communication content.
• Experience implementing propensity-to-pay analytics to prioritize collection efforts.

Application Process

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

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• Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.