[Hiring] Partner Value Solution Engineer @NICE

Role Description

The NiCE Partner Value Solution Engineer is part of the excellence team dedicated to empowering NiCE's partner ecosystem to confidently position, sell, and deliver NiCE solutions. As a key member of this team, you will serve as the expert technical bridge between NiCE and its partners, equipping them with the knowledge, tools, and assets needed to create differentiated customer outcomes.

This is a multifaceted role that spans sales engineering, technical enablement, technical account management, and services, all united by a single goal: increasing revenue and win rates by making partners effective at selling and delivering NiCE solutions.

• Own partner readiness across NiCE's AI portfolio, including conversational AI, virtual agents, agent assist, automation, and AI-driven customer experience use cases.
• Equip partners with the skills and knowledge to translate customer business problems into concrete AI solution designs.
• Provide expert guidance on AI architecture, integrations, data requirements, model behavior, governance, and responsible AI considerations.

Qualifications

• Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact center environments.
• The ability to translate business outcomes into AI use cases and success criteria.
• Working knowledge of LLMs, generative AI, AI orchestration, integrations, and responsible AI principles.
• Experience supporting AI PoVs, pilots, or customer validation motions.

Requirements

• Lead technical discovery engagements with partners, mapping customer requirements to joint solutions and NiCE's CCaaS/AI capabilities.
• Support tailored demos and proof-of-concept (POC) engagements that highlight integrated partner–vendor value.
• Qualify AI use cases based on business value, technical feasibility, data readiness, and measurable outcomes.
• Support AI-focused demos and PoVs that show business impact, not just capability.
• Build and deliver repeatable technical enablement programs to ramp partner SEs and solution architects.
• Manage the end-to-end technical relationship with key partners, managing integration patterns, release impact assessments, and escalation paths.
• Support validation of services for partner-led implementations, including estimates, SOW inputs, and responsibilities matrices.

Benefits

• Join an ever-growing, market-disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.

Company Description

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

• Known as an innovation powerhouse that excels in AI, cloud, and digital.
• Consistently recognized as the market leader in its domains.
• Over 8,500 employees across 30+ countries.