[Hiring] Partner Engagement Specialist @Welo Global

Role Description

The Partner Engagement Team is responsible for measuring, monitoring, and optimizing performance of suppliers within a particular set of languages. Performance includes, but is not limited to:

• On-time delivery
• Adherence to all client and project specific requirements
• Defect-free deliverables

This Team is responsible for understanding customer capacity requirements as communicated by the Program Squads and liaising with Talent Procurement to ensure such capacity requirements can be met. As part of ensuring capacity, the Partner Engagement Team will monitor supplier utilization and advise supplier selection to the Program Squads accordingly.

Main Duties

• Make data-driven decisions regarding the most suitable suppliers for standard service offerings based on quality, OTD, market/language strategy, capacity needs, content specialty, or client specific requirements.
• Lead communication and onboarding of suppliers to new client programs, ensuring availability and suitability for such work.
• Maintain supplier skilling as it pertains to clients/Pantheon (proprietary) programs.
• Monitor utilization to ensure supplier usage aligns with strategies defined by Program Operations, Partner Success, and Language Operations.
• Engage with Program Squads should adjustment in resource usage be necessary.
• Support Talent Procurement in creating new recruitment campaigns to identify and onboard new suppliers to Welocalize.
• Ensure regular quality measuring of suppliers in alignment with Welocalize LQA strategy.
• Monitor and flag suppliers performing beneath defined Welocalize thresholds.
• Initiate Quality Improvement Plan (QIP), RCAs or CAPAs, as needed.
• For existing service offerings, liaise with Program Squad to understand customer capacity requirements and take appropriate actions to ensure such requirements are consistently met.
• Responsible for overall performance (internal & external resources) of the languages, capacity planning, resource utilization, OTD, and quality.
• Handle device assignment, shipment, return and reconciliation, plus security key issuance and revocation, with an accurate asset register.
• Triage access and device issues, maintain runbooks and SOPs, and enforce GDPR/CCPA privacy controls.
• Produce audit-ready evidence for ISO 27001 and SOC 2, and carry out background and location-eligibility checks under the client’s vendor requirements.
• Track SLAs such as time-to-provision, deprovisioning timeliness and MTTR, and look for automation to cut cycle time and errors.

Qualifications

• Minimum of a BA/BS degree or equivalent experience.
• Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
• Adept at data literacy; ability to understand and utilize data to make decisions of moderate complexity.
• Flexible attitude with the ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.
• Problem-solving mindset that can proactively assess and mitigate risk.
• Ability to work within a team or independently as needed.
• Ability to prioritize ongoing projects based on business needs and urgencies that can arise.
• Excellent communication skills (written and verbal, fluent in English).
• Proven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.

Requirements

• Is a strong listener and effective collaborator.
• Understands the importance of Objective & Key Results (OKRs) and is Results Oriented.
• Actively drives performance and delivers results.
• Proactively develops clear solutions to moderately complex problems.

Company Description

Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.

Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises.

Welocalize is headquartered in New York with offices worldwide.