[Hiring] Partner Enablement Program Manager @ElevenLabs

Role Description

As a Partner Enablement Program Manager, you'll build and run the ElevenLabs partner academy for systems integrators, hyperscalers, and technology partners. You'll create curricula across sales, pre-sales, and technical implementation, starting with ElevenAgents and expanding across ElevenCreative and ElevenAPI. You'll work closely with our regional Forward Deployed Engineers, who bring the technical expertise and set the technical quality bar. Your mission is to grow the program to 10,000+ certified partner professionals by the end of 2027, and to make the ElevenLabs certification a credential the tech ecosystem respects.

As a Partner Enablement Program Manager, you can expect to:

• Build curricula for partner sellers, pre-sales, and implementation engineers: courses, hands-on labs, and assessments.
• Turn expert knowledge from our FDEs, sales, and product teams into a world-class online academy.
• Run the certification program end to end, from submissions and review workflows to certificates, with FDEs making the technical call.
• Scale the program through automation, from automated agent review to bots and emails that support learners.
• Deliver training online and in person, including sales and technical sessions at our partner hackathons.
• Run program administration: the learning platform, partner onboarding tracks, reporting, and learner feedback.

Qualifications

• Passionate about AI, technology, and ElevenLabs products.
• Experience building enablement or training programs at scale for partners, sellers, or technical teams.
• Ability to learn technical products quickly and explain them to both technical and commercial audiences.
• Capability to run a program end to end: learning platforms, timelines, stakeholders, and reporting.
• Experience leading sessions or workshops in front of sellers and engineers.
• Strong instructional design skills: ability to turn expert content into clear courses, labs, and assessments.
• Enjoyment in turning repeat work into automations, tools, and agents.
• Excellent communication skills with the ability to adapt messages to different audiences.

Requirements

• Experience as a forward deployed engineer, solutions engineer, or in professional services for a frontier AI product.
• Hands-on experience building LLM applications or voice and chat agents, and reviewing whether they are ready for production.
• Familiarity with Python or TypeScript, APIs, webhooks, and common integration patterns.
• Telephony experience, such as SIP, Twilio, or contact center platforms.
• Experience at a systems integrator, hyperscaler, or technology partner.
• Experience with learning platforms such as WorkRamp.
• Proficient in Spanish or Portuguese.

Benefits

• Innovative culture: Be part of a generational opportunity to define the trajectory of AI.
• Growth paths: Countless opportunities to drive impact beyond your immediate role and responsibilities.
• Learning & development: Annual discretionary stipend for professional development.
• Social travel: Annual discretionary stipend to meet up with colleagues each year.
• Annual company offsite: Team gatherings in new locations each year.
• Co-working: Monthly co-working stipend if not located near main hubs.

Location

This role is remote-first, so it can be executed from anywhere in North America, with the ability to operate in Americas timezones required. If you prefer, you can work from our offices in New York or San Francisco.