[Hiring] Partner Delivery Manager @n8n

Role Description

Your main goal will be to build and scale a high-performing partner delivery program that enables n8n to deliver exceptional customer outcomes through trusted services partners. You'll ensure partner-led engagements are seamlessly coordinated, commercially sound, and consistently high-quality, helping us scale our Forward Deployed Engineering (FDE) capabilities without compromising on customer experience.

Responsibilities

• Build and Scale Partner Delivery Operations
  • Define and continuously improve the delivery playbooks, engagement processes, and quality standards that underpin partner-led FDE engagements.
  • Own engagement intake and allocation, coordinating with internal FDE teams and Partnerships to determine the right delivery model and partner for each customer.
  • Provide visibility into program performance, capacity, delivery risks, and key learnings to Customer Success, Partnerships, and Sales leadership.
• Own Partner Commercials and Governance
  • Manage partner subcontracting agreements, statements of work (SOWs), and rate cards in collaboration with Legal, Finance, and Procurement.
  • Oversee partner billing, engagement costs, and commercial structures across different delivery models, ensuring accurate financial tracking.
  • Partner with Finance and Revenue Operations to ensure engagements are structured and reported correctly, including their impact on ARR and compensation.
• Drive Partner Performance and Readiness
  • Define and track partner KPIs and SLAs, including staffing speed, delivery quality, customer satisfaction, utilization, and adoption outcomes.
  • Run partner performance reviews, maintain scorecards, and drive corrective actions to continuously improve delivery standards.
  • Maintain visibility into partner capacity and certified consultants across regions, while coordinating onboarding, certification, access, and offboarding with Enablement and Partner Solution Engineering.
• Ensure Outstanding Customer Outcomes
  • Ensure every partner-led engagement has a clear scope, measurable success criteria, and a smooth handoff to the Customer Success Manager.
  • Proactively identify, escalate, and resolve delivery risks before they impact customer relationships or project outcomes.
  • Capture and share learnings from workshops, hackathons, and staff augmentation engagements to continuously refine and scale the delivery model.

Qualifications

• 5+ years of experience in partner delivery, professional services operations, or vendor/subcontractor management within a software or technology company.
• Experienced in drafting, negotiating, and managing SOWs, subcontracting agreements, and commercial frameworks with services partners or systems integrators.
• Knowledge of building meaningful KPIs and SLAs, establishing partner governance processes, and using performance data to drive accountability and continuous improvement.
• Confident navigating competing priorities and working effectively with Legal, Finance, Sales, Customer Success, and Partnerships teams.
• Highly organized, detail-oriented, and comfortable managing multiple partner engagements, timelines, and stakeholders simultaneously.
• Thrives in fast-moving environments where processes are still evolving, and excited to build scalable systems while keeping day-to-day operations running smoothly.

Nice-to-have

• Experience working with global systems integrators or large professional services organizations.
• Familiarity with staff augmentation, partner-led workshops, hackathons, or other technical services delivery models.
• Background in workflow automation, systems integration, low-code platforms, or related technologies.

Benefits

• Competitive compensation – We offer fair and attractive pay.
• Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
• Work/life balance – We work hard but ensure you have time to recharge:
  • Europe: 30 days of vacation, plus public holidays wherever you are.
  • US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
• Health & wellness –
  • Europe: We provide benefits according to local country norms.
  • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
• Future planning –
  • Europe: We provide pension contributions according to local country norms.
  • US: 401(k) retirement plan with a 4% employer match.
• Financial security –
  • Europe: We provide benefits according to local country norms.
  • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
• Career growth – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
• A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
• Remote-first – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
• Giving back – We're big fans of open source, and you'll get $100 per month to support projects you care about.
• Transparency – We all know what everyone’s working on, how the company is doing—the whole shebang.