[Hiring] Oracle Utilities Field Service Solution Architect @ApexIT

Role Description

The Oracle Utilities Field Service Solution Architect leads the design and implementation of Oracle Field Service solutions for electric, gas, and water utility organizations. The ideal candidate will possess deep knowledge of utility field operations, including:

• Metering
• Service orders
• Outage response
• Inspections
• Customer service processes

This role will partner with utility business leaders, operations teams, and IT stakeholders to deliver integrated Oracle solutions that improve workforce efficiency, customer experience, and operational performance.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 8+ years of Oracle Field Service experience, including multiple implementations for electric, gas, or water utilities.
• Deep understanding of Oracle Utilities applications, utility operations, metering, outage management, customer service, and service-order management required.
• Strong understanding of cloud architecture, service delivery, and Oracle Cloud Infrastructure (OCI).
• Experience with Oracle Integration Cloud (OIC), REST/SOAP APIs, and system integration tools.

Requirements

• Lead the architecture, design, and delivery of Oracle Field Service solutions for electric, gas, and water utility clients.
• Facilitate discovery workshops with utility business stakeholders to define requirements, business processes, and transformation objectives.
• Design end-to-end field service solutions supporting utility operations, including:
• Meter installation, exchange, and maintenance
• Service connections and disconnections
• Outage response and restoration
• Field inspections and compliance activities
• Work order and asset maintenance processes
• Develop solution architectures that integrate Oracle Field Service with Oracle Utilities applications, including CC&B, C2M, MDM, WAM, and Outage Management solutions.
• Serve as the primary advisor to utility operations leaders, field service managers, dispatch teams, and executive stakeholders throughout project delivery.
• Lead business process assessments and recommend best practices for scheduling, routing, workforce utilization, customer appointment management, and mobile workforce enablement.
• Define integration, data migration, and technical architecture strategies to support enterprise utility ecosystems.
• Collaborate with project managers, functional consultants, developers, and client teams to ensure successful solution delivery.
• Provide leadership during solution design reviews, architecture governance sessions, testing activities, and production deployments.
• Support business development efforts by participating in client presentations, solution demonstrations, proposal responses, and project estimation activities.
• Identify opportunities to improve operational performance, customer service, field productivity, and regulatory compliance through Oracle technology solutions.

Benefits

• Comprehensive Medical Insurance (PPO High Deductible or Copay plans) with Wellness Program and Teledoc
• Health Savings Account (HSA)
• Medical Flexible Spending Accounts (FSA) – Full and Limited Purpose
• Dental Insurance Options
• Vision Insurance Options
• Critical Illness Insurance
• Accident insurance
• Hospital Indemnity Insurance
• Profit-Sharing Program
• 401(k) Program (available after eligibility period)
• Travel Incentive
• Employer-Paid Life and Accidental Death & Dismemberment Insurance
• Employer-Paid Short-Term Disability
• Employer-Paid Long-Term Disability
• Dependent Care Flexible Spending Account (FSA)
• Bi-Weekly Pay via Direct Deposit
• Employee Discount Marketplace
• Voluntary Benefits (Life Insurance, Pre-Paid Legal, Pet Insurance)
• Paid Time Off, Paid Sick Leave, Paid Holidays
• Flexible Scheduling
• Remote Work
• Learning and Development Activities
• Employee Assistance Program