[Hiring] Onboarding & Support Manager @CloudNC

Role Description

We need someone who can get hundreds of machine shops live on CAM Assist without needing a CAM programmer in the room, and who owns product support while they are doing it.

CAM Assist is AI that writes CNC toolpaths inside the CAM software programmers already use: Mastercam, Fusion, Siemens NX, GibbsCAM, and SolidCAM. Work that takes hours takes minutes.

Our customers are precision manufacturers, and they buy it because the time saving is obvious. Closing the gap quickly and repeatably is this job.

Qualifications

• You learn fast.
• Manufacturing and tooling knowledge.
• You are a player-coach.
• Pace: comfortable holding fifteen customers at different stages.
• The instinct to build rather than absorb.

Requirements

• Experience with manufacturing or engineering software, in support, applications engineering or implementation.
• Hands-on time in any CAM system.
• Experience getting customers live on technical software.
• Running or supervising a support queue.
• Writing help content or building out a knowledge base.
• Working alongside product and engineering on customer issues.

Benefits

• Stock Options
• Annual Performance Equity Award
• 36 days of annual leave including public holidays
• Leading medical plan
• Life Insurance
• 4 weeks paid Sabbatical every 4 years
• 401k
• Enhanced primary, secondary and adoption parental pay & leave (maternity/paternity)
• and more...

Company Description

CloudNC is transforming global manufacturing with AI that accelerates CAM programming, maximizes factory output, and empowers machinists to deliver more.

Founded in 2015, CloudNC consists of a world-class team combining expertise in computer science and physical manufacturing, based in our headquarters in London and our factory in Chelmsford.

The technology company is backed by leading venture capital firms Atomico and Episode 1 Ventures, alongside Autodesk and Lockheed Martin as strategic partners.