[Hiring] Onboarding Engineer @Summit 7 Systems

Role Description

We are seeking a detail-oriented and adaptable Onboarding Engineer to support the successful integration of clients into our Managed Services offering. This role plays a key part in facilitating smooth transitions, ensuring alignment with organizational standards, and maintaining a high level of quality throughout the onboarding lifecycle.

• Act as a technical point of contact during onboarding.
• Ensure onboarding tasks and milestones are completed within defined timelines, communicating blockers, and driving resolutions.
• Participate in internal and external meetings to coordinate onboarding activities, provide updates, and answer questions.
• Collaborate with cross-functional teams to promote client satisfaction and address evolving needs.
• Contribute to quality assurance efforts by reviewing configurations, deployments, and documentation to ensure baselines are met and issues are identified proactively.
• Identify areas for procedural enhancement and contribute to scalable, repeatable onboarding workflows and knowledge documentation.

Qualifications

• Familiarity with Azure environments and associated services.
• Strong communication skills and ability to work effectively with technical and non-technical stakeholders.
• Experience working in a client-facing or service delivery role.
• Comfortable navigating evolving priorities and working across teams to support continuous improvement.

Requirements

• Onboarding milestones delivered on schedule.
• Positive client satisfaction scores post-onboarding.
• Fewer escalations due to miscommunication or process breakdowns.
• Contributions to process documentation and continuous improvement initiatives.

Benefits

• Excellent health benefits from BCBS.
• Smile brighter with Ameritas dental benefits.
• See into the future with our luxurious VSP vision benefits.
• Prepare for the long-haul courtesy of our 401k with company matching.
• 10 days' vacation, 7 days sick time.
• Bonuses and salary increase potential via our certifications plan.

Company Description

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We do cool work here, defying expectations by simply being who we are - each of us makes an impact.