[Hiring] NOC Support Technician @RCN Technologies

Role Description

Are you a smart, driven, and curious person who loves working with wireless technology and solving problems? Do you have a mind for software, technology, and communicating? Are you looking to grow your career with great upward trajectory? Do you work hard, have a positive attitude, and are interested in helping others?

If you answered “Yes”, RCN Technologies is the right place for you and we want to meet you. We are a thriving tech company in downtown Knoxville with tremendous opportunities for a person who seeks a career in technology and wants to work for a company that values the individual, invests in its people, and provides incredible opportunities for individual impact and career growth.

We are looking for an individual who is willing to put in exceptional effort and can work well within a team environment to accomplish strategic goals and support growth needs. This person needs to possess an unwavering dedication to providing the best service and best product to the customer.

• Incredible service builds incredible customer relationships.
• Organized with extreme ownership of their role.
• Goal of building a great career and growth with us.

Join a winning team today and experience growth and success with us. All you need to do is apply now to learn more. Veterans are encouraged to apply.

We are actively hiring for this position. You will be expected to work a standard schedule of 40 hours per week, with flexibility to work up to 60 hours per week based on a schedule. You'll primarily be working at our downtown Knoxville, Tennessee headquarters located at 200 Jennings Avenue, but we will consider remote candidates in the Pacific Time Zone. We are hiring for day, night, and weekend shifts.

Qualifications

• 1+ years cellular network device management experience preferred (bonus points for cloud management programming and coding experience).
• Proven track record as a strong, effective communicator.
• Knowledge of Wireless Technology, Networking, and Telecommunications preferred.
• Certifications and/or training preferred for: Cradlepoint, Cisco, Digi, Inseego, Peplink, Juniper, Fortinet, Velocloud, Palo Alto, Citrix.
• Associates or Bachelors degree preferred in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or relevant field.
• Familiar with Microsoft Office Suite and able to work in Ticketing software and Project Management software.

Requirements

Your seat will have the following roles and responsibilities, though there will be new needs and activities that develop during your time here that you’ll be involved with as well:

• Cellular Network Device & Data Proactive Monitoring & Maintenance.
• Cellular Network Device & Data Troubleshooting & Support.
• Cellular Network Device Provisioning & Programming.
• Cellular Network Device & Data Tech Support & Projects.
• Cellular Network Device & Data Systems Maintenance & Lab Testing.
• Internal Training, Development, & Maintenance.

It is important that all team members embody RCN’s Core Values:

• Enjoy the Journey.
• Embrace Development.
• Extreme Ownership.
• Stronger United.
• Create Wow.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully:

• Ability to operate a telephone, computer, calculator, copier, fax machine, scanner, and any other office equipment.
• Must be able to remain in a stationary position for extended periods of time.
• Must be able to walk/stand for extended periods of time.

Benefits

• The rare opportunity to change and disrupt an industry by helping us show our partners and customers why they can Expect More from a technology provider!
• Health insurance (70+% employer paid).
• Vision insurance (100% employer paid).
• Dental insurance (50% employer paid).
• Accrued PTO.
• 2 weeks days Paid Paternity Leave and 4 weeks paid Maternity Leave.
• Discounted corporate membership at East Tennessee area YMCA locations.
• Company-provided workstation.
• A friendly and casual work environment with a relaxed, smart-casual dress code.
• Monday through Friday business hours – Work-Life Integration!
• Company-sponsored lunches and monthly team-building activities (Headquarters).
• Quarterly company sponsored events.
• Free coffee bar and snacks (Headquarters).
• Brand new, purpose-built 21st-century office in a 20th-century historic building in downtown Knoxville.
• Exposure to emerging technology and products.
• Hands-on, in-person, and self-guided continuing education opportunities to employees seeking to grow and learn.
• Access to award-winning online courses to enhance abilities and develop new skills to apply to a successful career in creative, management, and digital disciplines.