[Hiring] Network Support Engineer @Mercor

Role Description

• Review real-world data from deployed networks, including logs, configs, telemetry, and event streams.
• Label and classify network behaviors, issues, anomalies, and incident patterns.
• Help define schemas and structure for large-scale data pipelines that downstream ML models will train on.
• Collaborate with client teams to ensure data accuracy and relevance.
• Work independently and asynchronously to meet deadlines while improving AI model performance.

Qualifications

• Experience as a Level 3 / Tier 3 / Principal Support Engineer with on-call rotation, RCAs, and final escalations.
• Hands-on experience with end-customer enterprise networks, including switches, APs, and firewalls.
• Proficiency in Wi-Fi/wireless technologies, including Cisco WLC, Aruba, Meraki, 802.1X/RADIUS, and wireless troubleshooting.
• Ability to perform packet-level troubleshooting with Wireshark, tcpdump, and SPAN captures.
• Authorization to work in the US or Canada without sponsorship.

Requirements

• 1099 contract paid to a personal account.

Application Process

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: Interview Process
• For any help or support, reach out to: [email protected]
• Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.