[Hiring] Netsuite Functional Senior Consultant @CrossCountry Consulting

Role Description

By joining our rapidly growing NetSuite practice you will serve as a trusted partner to our clients. You'll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that help our clients solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery.

• Provide NetSuite consulting expertise using industry experience, business analysis, best practices and a pragmatic mindset to facilitate even the most complex client requirements.
• Conduct business process mapping and requirements gathering sessions, both on-site and remote, with new and existing customers to determine configuration requirements.
• Assist with leading consulting engagements including but not limited to high level process analysis, process recommendations, and transactional flow analysis.
• Evaluate, troubleshoot and resolve customer requests — identify out-of-scope requests, present solutions, and set customer expectations.
• Perform or delegate data migration services including data cleansing, file manipulation, file mapping and other project-related data tasks.
• Deliver training and provide consulting services, both onsite and web-based, to our clients.
• Attend initial Business Requirements Documentation and lead specific process area.
• Maintain process diagrams, documents, and leading practices for NetSuite configuration.
• Work with customers to define user-acceptance-testing scenarios and ensure they are completing their testing through the implementation process.
• Guide customers through change management with polite and positive interactions.
• Achieve master level competency in the NetSuite core product.
• Assist sales team with product demonstrations for prospects.
• Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.

Qualifications

• 3–5+ years of professional services experience with a minimum of 2 years in business process analysis and solution design with emphasis on Accounting and Finance.
• Experience leading and/or participating in 5–10 multi-phased NetSuite ERP implementations or service engagements, including planning, delegation, status updates, functional and technical work, process flow discovery, design and mapping, training, testing, go-live support and project management.
• Performed project or team coordination including meeting scheduling and preparation.
• Experience in capturing critical meeting information, documentation organization and recap.
• Experience in effectively managing multiple schedules and tasks (calendar and task list management) and related expectations with teammates.
• Responsive to internal and external clients, able to provide a quick response time and ability to handle a dynamic environment that often requires multi-tasking.
• Experience in leading client-facing engagements, unsupervised, where there is value delivered to the client.
• Experience in working within the framework of a scope of work.
• Ability to develop and maintain team and client relationships.
• Must be based in the Philippines; this is a fully remote role.
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
• Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards.

Requirements

• CPA qualification preferred, or actively working towards CPA designation.
• NetSuite Suite Foundation, Administrator or ERP Consultant Certification or equivalent experience preferred.
• Proficient in Excel, Word, PowerPoint, Outlook.
• Advanced experience in Google Drive/Docs/Sheets/Slides.

Benefits

• Comprehensive healthcare options, including medical, dental, and vision coverage.
• Flexible spending accounts.
• 401(k) with company matching.
• Generous parental and maternity leave policies.
• Technology stipends and wellness reimbursement programs.