[Hiring] NAVSUP LMS and Waypoint Administrator @C2 Technologies

Role Description

C² Technologies seeks a NAVSUP LMS and Waypoint Administrator to provide technical and functional administration, support, and maintenance for the Navy's Cornerstone OnDemand Learning Management System (Waypoints) and associated SharePoint environments. Support day-to-day LMS operations, system configuration, reporting, troubleshooting, and user administration across Navy commands. Collaborate with stakeholders, administrators, and technical teams to maintain system functionality, improve processes, and support workforce development initiatives.

Responsibilities

• LMS Administration & Technical Support
  • Administer and support the Cornerstone OnDemand (Waypoints) LMS, including system configuration, functionality, and ongoing maintenance.
  • Troubleshoot, test, resolve, and escalate LMS technical issues to ensure system reliability and functionality.
  • Provide technical assistance and guidance to Divisional Administrators (DAs), Learning Administrators (LAs), and command-level administrators.
  • Support LMS help desk tickets, investigate reported issues, and coordinate resolutions with appropriate technical teams.
  • Maintain system configuration workbooks, administrative documentation, and technical procedures.
  • Create, maintain, and update custom LMS pages to support organizational requirements.
• LMS Reporting & Analytics
  • Develop, configure, and maintain custom Cornerstone reports to support workforce development and organizational reporting needs.
  • Consult with stakeholders and administrators to identify reporting requirements and develop appropriate reporting solutions.
  • Provide training and technical guidance on report creation, execution, and interpretation.
  • Troubleshoot reporting issues and support ongoing improvements to reporting processes.
• SharePoint Administration & Support
  • Administer and maintain SharePoint sites supporting workforce development, LMS operations, and team collaboration.
  • Manage SharePoint content, document libraries, site organization, and access permissions as needed.
  • Support SharePoint functionality, troubleshoot user issues, and implement improvements to site structure and usability.
  • Maintain technical documentation, shared resources, and administrative materials within SharePoint.
• Administrator Training & Stakeholder Support
  • Provide ongoing consultation, training, and technical support to LMS administrators across Navy commands.
  • Develop and deliver system demonstrations, training sessions, and presentations covering LMS functionality and administrative processes.
  • Coordinate and support monthly Waypoints Café instructor-led training sessions, including agenda preparation and delivery support.
  • Participate in recurring administrator meetings and training sessions to address questions, communicate system updates, and share best practices.
  • Collaborate with workforce development stakeholders and technical teams to identify system needs and recommend improvements.
• System Maintenance & Operational Coordination
  • Participate in recurring LMS operational, implementation, and stakeholder meetings to coordinate system support activities.
  • Assist with testing system updates, validating functionality, and identifying configuration or technical issues.
  • Maintain accurate system documentation and support consistent administrative practices across Navy commands.
  • Coordinate with functional and technical teams to support system enhancements, operational requirements, and continuous improvement initiatives.

Qualifications

• Bachelor's degree required.
• 10 years of experience performing work related to the labor category functional description.
• 3-5 years of Cornerstone LMS experience as a must requirement.
• Any Waypoints LMS experience would be a plus.
• Project management and SharePoint experience are desirable.

Requirements

• The candidate must be able to get a Public Trust clearance (at Levels 3 or 4).

Benefits

• Comprehensive medical, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid Annual Leave (PAL) and 11 paid federal holidays.
• Employer-paid life insurance.
• Supplemental insurance for accident, critical illness, and hospital care.
• Short-term/long-term disability coverage.
• Employee Assistance Program (EAP).