[Hiring] NAMI HelpLine Research Intern @National Alliance on Mental Illness

Role Description

Please note: This is a listing for an internship position, and you must be currently enrolled in an MPH academic program with an academic advisor to be eligible.

Are you interested in making a meaningful difference in people's lives? NAMI HelpLine is a free, nationwide peer-support service providing mental health information, resource referrals, empathy, and hope to over 75,000 people a year across the U.S. who are affected by mental health conditions and are in need of help.

The NAMI HelpLine Research Interns contribute by ensuring that the HelpLine resource database, warmline directory, and synonym database are accurate, so help seekers always have the correct resource that will help them in their mental health journey.

In return, HelpLine Research Interns will develop a deep understanding of the mental health landscape, mental health conditions, treatment options, and recovery strategies.

HelpLine Research Interns will also know that they have the appreciation and gratitude of the individuals, families, and caregivers we serve for ensuring that they have the best possible information for their situation.

Essential Duties and Responsibilities

• Utilize Word Press and internet research to assist in completing a highly accurate HelpLine resource database audit by the end of Q2 2027, including accurate resource contact information, description, taxonomy assignment and tagging, and identification and resolution of service gaps where possible.
• Utilize phone, SMS text, and internet research to assist in completing a highly accurate Warmline Directory audit by the end of Q2 2027, including accurate resource contact information, description, taxonomy assignment and tagging, and identification and resolution of service gaps where possible.
• Utilize Microsoft Excel to assist in executing a highly accurate taxonomy assignment, tagging, and synonym development activities related to NAMI HelpLine Resource Finder searchable database.
• Adhere to all NAMI HelpLine service program policies and procedures.
• Accurately and efficiently document hours worked and what activities have been completed during work hours.
• Attend one virtual HelpLine Research Internship group meeting per week.

Essential Skills/Competencies

• Excellent verbal and written communication skills.
• Courteous, empathic, and professional manner.
• Comfortable asking clarifying questions when something is not understood.
• Basic knowledge of mental health conditions, treatments, recovery, and mental health care systems with an interest in learning more.
• Excellent analytical ability and problem-solving skills.
• Excellent research skills and resourcefulness.
• Excellent organization and time management skills.
• Demonstrated ability to meet deadlines.
• Strong attention to detail and accuracy, even when managing competing priorities or urgent tasks.

Qualifications

• Must be at least 20 years of age.
• Must be currently enrolled in an MPH academic program.
• Lived personal experience, either as a person living well in recovery for at least one year or caregiving for a loved one with a mental health condition, or current enrollment in a related undergraduate or graduate program of studies.
• Ability to effectively use Word Press, Microsoft Excel, and other computer programs as necessary.
• Applicants should be comfortable working independently and as part of a team in a collegial work environment.
• Must be located in the United States.
• Must pass a background check.

Minimum Time Commitment Requirements

• Minimum of 8 hours per week starting on January 11, 2027, through July 1, 2027 totaling 300 hours total.
• HelpLine Research Interns will work with their supervisor to determine what days and times within the Monday - Friday, 9 a.m. to 5 p.m. Eastern will work best for their schedule.

Work Environment

This role is fully remote and you will work on your own or in collaboration with your fellow HelpLine Research Interns most of the time, but your supervisor is always available to help aside from the weekly virtual group meetings.