[Hiring] Mortgage Claims Supervisor @LoanCare

Role Description

We are seeking to fill the role of Claims Supervisor. The ideal candidate enjoys collaborating with clients, industry partners, and internal teams to maximize outcomes for homeowners.

• Supervise and direct the activities of the Claims Department to ensure compliance with internal policies and procedures, investor guidelines, and applicable state/federal laws and regulations.
• Enhance staff performance through goal setting, training, and coaching when applicable.
• Monitor internal/external audit findings to ensure claims are filed in accordance with investor/agency/insurer requirements.
• Participate in the implementation/development of procedures to increase efficiency; adjust to required changes when necessary.
• Provide daily/weekly/monthly loan status in preparation of client calls as required/scheduled.
• Review/approve department quality review responses to both internal and external audits.
• React to and successfully navigate changes in daily/weekly volume to ensure continued success within the department.
• Conduct monthly one-on-one meeting and performance scorecard for direct reports.
• Facilitate and assist with training as necessary for both new and existing employees.
• Review exception report for system data integrity and provide trends to management as applicable.
• Resolve escalations from team members within the Supervisor’s scope of responsibility.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 6+ years of experience in default mortgage servicing and/or mortgage insurance claims and/or the legal field.
• 2+ years of supervisory experience.
• Strong knowledge of accepted business practices in the mortgage industry and understanding of claims processing for HUD, FHLMC, FNMA, and VA.
• Strong knowledge of foreclosure process and appropriate guidelines.
• Strong leadership and management skills.
• LPS-MSP (Mortgage Servicing Platform) experience.
• Ability to motivate and train staff.
• Ability to manage time and priorities.
• Ability to make sound decisions and resolve issues.
• Ability to work independently and effectively meet deadlines.
• Ability to communicate effectively in writing, in person, and by telephone.
• Ability to use Microsoft Office applications, specifically, Excel and Word.
• Ability to maintain strict confidentiality.

Benefits

• Optional medical, dental, vision, life, and disability insurance.
• Paid holidays, vacation, and sick leave.
• Fidelity National Financial matching 401(k) and employee stock purchase plans.
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
• Programs that celebrate achievements and milestones.
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range

$52,400 - 88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills, and experience.