[Hiring] Modern Work Engineer @Beyondsoft Consulting

Role Description

Design, implement, and support Microsoft Teams Phone (Voice) solutions, including:

• Calling Plans
• Operator Connect
• Direct Routing
• Hybrid/cloud-only architectures

Lead Skype for Business to Teams Phone migrations, ensuring:

• Voice resiliency
• Failover routing
• SBC redundancy
• Number normalization strategies

Configure and manage:

• Session Border Controllers (SBCs)
• SIP trunks
• Dial plans
• Normalization rules
• Tenant dial plan strategies

Administer Teams Voice policies, including:

• Emergency calling (Dynamic E911)
• Number lifecycle management
• Monitor voice quality using Call Analytics and Call Quality Dashboard (CQD)

Configure:

• Auto Attendants
• Call Queues
• Resource accounts
• Licensing, including business-hours routing, overflow, timeout, and shared voicemail scenarios

Apply security, governance, and automation for Teams Voice:

• RBAC
• Scoped administration
• PowerShell scripting
• Microsoft Graph API integration

Design, deploy, and manage Microsoft Viva workloads, including:

• Viva Connections
• Viva Engage
• Viva Learning
• Viva Amplify
• Viva Insights

Integrate Viva and Teams solutions with:

• SharePoint Online
• Teams apps
• Power BI
• Other M365 services

Support cross-platform Microsoft 365 services, including:

• Azure AD/Entra ID
• Exchange Online
• SharePoint Online
• Intune
• Microsoft Teams Rooms (MTR)

Deliver partner-facing customer implementations, providing:

• Design
• Deployment
• Troubleshooting
• Documentation
• Technical handovers in production enterprise tenants

Qualifications

• 10+ yrs of related experience
• Hands-on expertise in Microsoft Teams Phone, including Calling Plans, Operator Connect, Direct Routing, SBC configuration, dial plans, auto attendants, and call queues
• Experience migrating Skype for Business to Teams Phone, with voice resiliency, failover, and SBC redundancy strategies
• Proficient in Teams Voice administration, including policies, emergency calling, number lifecycle, and troubleshooting using Call Analytics/CQD
• Strong skills in Microsoft Viva workloads (Connections, Engage, Learning, Amplify, Insights), including dashboards, campaigns, learning paths, analytics, and governance
• Solid knowledge of Microsoft 365 ecosystem: Azure AD/Entra ID, Exchange Online, SharePoint Online; familiarity with Intune, Teams Rooms, and multi-geo/tenant considerations
• Experience in partner-facing implementations, independently designing, deploying, and troubleshooting Teams Voice and Viva solutions in production environments
• Skilled in automation, governance, and security, including RBAC, PowerShell, Microsoft Graph API, and compliance with privacy and data protection standards
• Strong documentation, technical handover, and collaboration skills for enterprise-scale deployments

Benefits

• Equal employment opportunities to all employees and applicants
• Prohibits discrimination and harassment of any type
• Applies to all terms and conditions of employment