[Hiring] Medicaid Proposal Operations Manager @Amerihealth Caritas

Role Description

Reporting to the Director, Proposal Strategy & Management, the Medicaid Proposal Operations Manager leads the end-to-end execution of Medicaid RFX responses (RFPs, RFIs, RFAs) across all lines of business. This role translates capture strategy into disciplined, compliant, and high-quality proposals that are compelling, accurate, and submission-ready.

The Medicaid Proposal Operations Manager is highly visible and hands-on, serving as the central integrator across capture, solution design, writing, production, and implementation hand-off. It requires strong Medicaid expertise, exceptional communication skills, rigorous attention to detail, and the ability to lead complex, fast-paced efforts involving executive and cross-functional stakeholders.

This is a 100% Remote position but we prefer you live in EST or CST time zones.

Responsibilities

• End-to-End Proposal Leadership
  • Own assigned Medicaid RFXs from kickoff through submission, orals/BAFOs, post-award debriefs, and commitment hand-off.
  • Independently manage small to mid-sized procurements; co-lead large, multi-volume RFXs with the Director, Proposal Management.
  • Develop and maintain proposal schedules, compliance matrices, decision logs, risk/issue logs, and traceability tools.
  • Ensure alignment across strategy, solution design, pricing, and narrative throughout the proposal lifecycle.
  • Proactively identify risks and escalate with clear options and recommendations.
• Stakeholder and Communication Leadership
  • Lead efficient, decision-focused status and working meetings, often at high frequency during peak periods.
  • Serve as the primary point of contact for proposal-related communications, ensuring clarity, consistency, and documentation.
  • Coordinate and manage RFX Q&A, amendments, and addenda, translating impacts into clear, actionable guidance for stakeholders.
  • Partner closely with executives, health plan leaders, SMEs, consultants, and functional teams to secure timely decisions and alignment.
• Compliance, Quality, and Submission Excellence
  • Conduct detailed RFX analysis covering submission requirements, mandatory forms, evaluation criteria, and scoring.
  • Enforce disciplined compliance and quality processes, including Shipley-style color reviews, version control, and document standards.
  • Ensure consistency and accuracy across all volumes, forms, and attachments, and capture all commitments for operational hand-off.
  • Oversee electronic and/or physical production and submission, ensuring error-free, professional, and on-time delivery.
• Debrief and Continuous Improvement
  • Support or lead post-award debriefs, synthesizing feedback to strengthen proposal processes, tools, and templates aligned with best practices.
• Flexibility and Workload Management
  • Adjust work hours as needed to meet non-negotiable deadlines.
  • Maintain composure and sound judgment under pressure while modeling realistic planning and healthy escalation practices.

Qualifications

• Bachelor’s degree or equivalent and relevant experience.
• At least five (5)+ years of proposal, capture, or complex program management experience in healthcare, preferably Medicaid managed care.

Requirements

• Proven success leading cross-functional teams and owning end-to-end proposal outcomes.
• Strong Medicaid program knowledge.
• Exceptional written and verbal communication skills for diverse audiences.
• Demonstrated attention to detail, document control discipline, and compliance rigor.
• Advanced proficiency with Microsoft Office and collaboration/project management tools.
• Shipley proposal management training or certification.
• Experience leading large, multi-state Medicaid RFPs and managing concurrent RFXs.
• Familiarity with pre-RFX shaping and partnership strategies.

Benefits

• Flexible work solutions including remote options, hybrid work schedules.
• Competitive pay.
• Paid time off including holidays and volunteer events.
• Health insurance coverage for you and your dependents on Day 1.
• 401(k) Tuition reimbursement and more.