[Hiring] Market Administration Coordinator @Monogram Health

Role Description

The Market Administration Coordinator (MAC) is responsible for managing complex administrative needs for a given field team. The MAC ensures efficient operations by:

• Managing clinician calendars
• Driving staff productivity
• Providing administrative support to key Pod leaders (MPE, MM, CPL)

Primary duties include:

• Optimizing clinician calendars to meet current needs and strategic priorities of the Pod
• Supporting same-day calendar availability and adjusting visits as needed
• Daily review of visit dashboards and reporting
• Tracking and providing analytics on staff productivity and utilization
• Interfacing with clinicians daily to support operations and drive productivity

Qualifications

• Bachelor’s degree or equivalent experience in healthcare management, managed care, and/or home health environment
• Prior experience in the healthcare industry preferred
• Experience analyzing performance and productivity metrics required
• Microsoft Excel and Salesforce experience preferred
• Proven accountability for performance outcomes and exceptional organization skills
• Ability to multi-task and manage a large volume of concurrent priorities
• Demonstrated verbal, written, and visual communication skills
• Remote position with potential 25% travel within the given market

Requirements

• Review weekly and day-of calendars to optimize staff utilization
• Provide administrative support to the team
• Measure, track, and report on staff productivity and utilization
• Assist with onboarding duties for new hires
• Coordinate scheduling updates between field-based clinical team members and centralized scheduling team members
• May call patients directly to book, reschedule, or confirm visits
• Perform other job-related duties as assigned

Benefits

• Comprehensive Benefits:
  • Medical, dental, and vision insurance
  • Employee assistance program
  • Employer-paid and voluntary life insurance
  • Disability insurance
  • Health and flexible spending accounts
• Financial & Retirement Support:
  • Competitive compensation
  • 401k with employer match
  • Financial wellness resources
• Time Off & Leave:
  • 20 PTO days
  • 7 paid holidays
  • 1 floating day
  • Paid parental leave
• Wellness & Growth:
  • Work life assistance resources
  • Physical wellness perks
  • Mental health support
  • Employee referral program
  • BenefitHub for employee discounts

Company Description

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for patients with multiple chronic conditions. They take a comprehensive and personalized approach to health, treating not only diseases but all chronic conditions present.

• Employs a robust clinical team across multiple disciplines
• Available 24/7 to support and treat patients in their home
• Proven to improve patient outcomes and quality of life while reducing medical costs