[Hiring] Manufacturing Solutions Engineer @Tulip Interfaces

Role Description

本ポジションでは、日本が世界に誇る大手製造業のお客様に対し、Tulipの「Frontline Operations Platform」を用いたソリューションの設計・構築・展開をリードしていただきます。単なる技術支援に留まらず、自ら現場の課題を特定し解決策を提示する洞察力と、現場の要求をスケール可能な仕組みへと昇華させる戦略的視点の両方が求められます。

初期日本チームとして、最先端のテクノロジーを用いてお客様の課題解決に主体的に関わりつつ、日本市場における製造業プロセス改善の新たなプレイブックを作る、極めてエキサイティングなフェーズです。

This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027.

Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position.

Qualifications

• 5+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, with at least 4 years of experience in direct, customer-facing or consultant roles
• BS degree in Engineering or a related technical field (or equivalent experience)

Requirements

• Ability to walk a shop floor and independently identify opportunities for operational improvement
• Experience with Operations Technology, including MES, ERP, quality, or production systems (Architecture and implementation experience strongly preferred)
• Experience integrating systems and devices in manufacturing environments
• Strong understanding of manufacturing workflows, quality, traceability, and operational constraints
• Proven ability to lead complex technical or operational initiatives end to end
• Strong project management, organization, and communication skills
• Comfortable and experienced in customer-facing, technically deep conversations
• Ability to think creatively and strategically while delivering practical solutions
• A demonstrated commitment to viewing problems through the customer’s lens
• Ability to learn quickly and lead by example in ambiguous environments
• Must be able to travel up to 75%
• Business level of English to communicate with internal team and handle English knowledge database
• Business level of Japanese to communicate with Japanese customers, internal team, and handle Japanese material

Key Responsibilities

• Customer-Embedded Solution Delivery
  • Partner with plant-level and corporate stakeholders at a customer’s site (operators, engineers, IT, quality, operations leadership)
  • Lead design, build, and deployment of customer-specific Tulip solutions
  • Work side by side with customers and partners to implement solutions in live manufacturing environments
  • Deploy solutions to live production environments with minimal disruption
• OT / IT Integration
  • Integrate with shop-floor systems such as PLCs, MES/ERP, and quality systems
  • Work with machine data, events, and production context (orders, materials, routings)
  • Troubleshoot and resolve complex issues spanning software, data, and operational workflows
  • Serve as the technical owner for forward-deployed customer solutions
• Technical Leadership & Enablement
  • Serve as the technical authority during customer deployments
  • Advise on architecture, scalability, security, and reliability in regulated or high-availability environments
  • Document solutions and share learnings across internal teams
  • Communicate and work with broader customer team to strategize for success
• Product & Platform Feedback
  • Represent the voice of the customer to Product and Engineering teams, and collaborate to influence Product roadmap and feature design
  • Help generalize customer-specific solutions into reusable product capabilities
  • Contribute to internal process development, best practices, and cross-team collaboration

Benefits

• Direct impact on product and culture
• Company equity
• Hybrid Work Style
• Learning & Development benefit
• Comprehensive social insurance package (Health, Pension, Employment, and Workers' Compensation)
• Commutation Allowance